Payment Services Assistant

• Finance and Business Services (FBS)

• Full-time, permanent position

• Base salary will be in the range $76,025 - $80, % Superannuation (HEW Level 4) 

• Based at our St Lucia location 

The Payment Services Assistant plays a key role in supporting the University's financial operations by processing and verifying data within the Accounts Payable and Expense Management systems. This position reports to the Senior Payment Services Officer and sits within the Payment Services Team under Finance and Business Services. The role requires a blend of financial acumen and customer service skills to contribute effectively to the University's operational goals.

The Payment Services Team manages and supports the University's payment systems, including the Expense Management System, ensuring accurate and timely processing of payments in accordance with University policy. Collaboration with internal and external stakeholders is essential to maintaining high standards of service quality and efficiency.

Key responsibilities will include:

• Process and verify financial data: Handle supplier invoices, payment requests, preparing creditor payments, routine expense management compliance and financial information entry, ensuring accuracy and compliance with University policies and procedures.

• Manage inquiries and resolve issues: Address internal and external queries regarding Payment Services policies, procedures, and compliance, escalating unresolved issues to senior staff for timely resolution.

• Maintain effective stakeholder relationships: Build and maintain strong working relationships with key stakeholders, engaging with specialist service teams to enhance the quality and efficiency of Payment Services.

• Support continuous improvement: Contribute to the development of business processes and standard operating procedures, supporting the implementation of improvement initiatives to enhance service delivery. 

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.  

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 

• 17% superannuation contributions 

• 17.5% annual leave loading 

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• UQ Study for Staff 

• On campus childcare options 

• Affordable parking (from just $6.15 a day) 

• Salary packaging options 

• Diploma level qualifications in accounting, business, commerce or a related field, and/or relevant experience in transactions processing or shared services functions and/or equivalent combination of relevant training and professional experience.

• Ability to apply knowledge of finance systems, policies and processes to a wide range of financial transactions to ensure accurate, timely and efficient transaction processing.

• Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements.

• Experience working with enterprise technology and software solutions and systems, utilising multiple user modules for the submission of a diverse range of data and information sets.

• Ability to work effectively within a team environment, whilst taking full accountability for the efficient delivery of set tasks within agreed timeframes and to agreed service standards.

• Experience working in service delivery functions in complex stakeholder and policy environments.

• Exceptional accuracy and attention to detail within a high volume processing role, preferably an Accounts Payable function.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal history check, and education check. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

For more information about this opportunity, please contact Nicole McArthur, Manager, Payment Services at

For application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line.  
 

All applicants must upload the following documents in order for your application to be considered: 

• Cover letter summarising how your background aligns to the 'About You' section   

• Resume  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to for accessibility support or adjustments. 

Applications close Tuesday 11 November 2025 at 11.00pm AEST (R