Medical Receptionist

6 days ago

Blacktown, New South Wales, Australia Blacktown Physioclinic Full time $45,000 - $60,000 per year

We are seeking an enthusiastic, experienced and reliable Receptionist to join our growing Physiotherapy and Allied Health Clinic. This job offers the right candidate the opportunity to begin their career in the Health sector. Working within our clinics located in Blacktown and The Ponds, this position is open to applicants looking for Casual Employment.

General responsibilities will include:

  • Responding to a high volume of emails, phone enquiries and reception enquiries
  • Patient database management including appointment bookings and confirmations
  • Diary management for patients and employees
  • Maintaining and managing patient records and files
  • Responding to patient and practitioners requests in a professional manner
  • Liaising with Doctors
  • Timely and accurate reporting/recording
  • Preparing patient accounts and processing payments via HICAPS,  EFTPOS, Medicare Online and Work Cover
  • Debt collection, invoicing and processing of payments
  • Preparing and following up on all relevant Workers Compensation, Third Party and NDIS recovery request forms
  • Stock level management and ordering medical and stationery supplies
  • Coordinating front reception and providing administrative support to the team of practitioners located in the Clinic
  • Banking / Cash handling, weekly banking, daily reconciliation of cash float
  • General tidying and ad hoc duties as required

Relevant training and ongoing support will be offered as part of the role and candidates with minimal to nil medical administration skills are encouraged to apply. However, essential criteria for this role are:

  • Proficient computer skills - Microsoft Office Suite
  • Demonstrated proficiency in the use and management of office equipment/technology – photocopying, scanning, emailing, telephone, faxing, filing etc
  • Excellent interpersonal/verbal and written communication skills with a strong customer service focus
  • High standard of professional manner and personal presentation
  • Ability to multi-task, prioritise and use initiative
  • Excellent attention to detail and commitment to continuous improvement
  • Enthusiasm and willingness to learn new skills and be self-motivated
  • Ability to work independently with strong organisational and problem solving skills
  • Friendly, welcoming and adept at delivering outstanding customer service to our patients and referrers alike
  • for further details visit our website:

Desirable criteria for this role:

  • Previous work experience within Allied Health/Medical reception role would be an advantage (not essential), in particular familiarity with 'Frontdesk' practice management software

If you are a proactive person with a strong customer service focus, demonstrate a positive work ethic, can handle multiple tasks, takes pride and ownership in your work and wants to be part of a growing team, don't miss this opportunity.

A cover letter addressing suitability against the above criteria must accompany all resumes. Applications without cover letters will not be considered.

Applications accepted via the 'Apply for this job' link from this web page only.

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