Business Systems Analyst

Analyses business systems and user needs, designs and sets up solutions, and ensures quality through testing and maintenance.

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

As a Business Systems Analyst - MarTech you will play a key role in shaping and delivering technology solutions that support Vanguard's strategic objectives. You'll work closely with stakeholders, engineers, and product teams to lead discovery processes, gather and document requirements, and support the design and implementation of scalable systems.

Key Responsibilities

• Analyse business and user needs to define system scope and objectives.
• Lead workshops and discovery sessions to gather and refine requirements.
• Translate business needs into functional and technical documentation.
• Collaborate with software engineers and participate in technical design and test planning.
• Drive business process improvement initiatives to enhance operational outcomes.
• Lead the implementation of new systems and software, identifying constraints and recommending solutions.
• Support users during application rollouts and enhancements.
• Guide and mentor less experienced team members.
• Contribute to special projects and cross-functional initiatives.

What You'll Bring

• Minimum 5 years of relevant experience, including 2 years in a technical analyst role.
• Experience within the MarTech space and an appreciation of marketing principles.
• Experience working in Agile environments and using tools such as Jira and Confluence.
• Proven ability to lead workshops and facilitate stakeholder engagement.
• Excellent analytical, documentation, and communication skills.
• Undergraduate degree in Computer Science or equivalent experience preferred.
• Tech-savvy mindset with a passion for solving complex problems.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.