Change Manager

The role

The Change Manager will take responsibility for all change activities resulting from Genesys Cloud platform changes (change impact assessment, communication plan, change plan and other artifacts as required) across the business.

The Change Manager will be a key contact between the Unified Communications team and internal stakeholders, and will advise and support key stakeholders on the adoption of the platform and its capabilities within their businesses.

Position Accountabilities

• Plan and execute change plans, activities and deliverables to support ongoing implementation and engagement into the business and within divisions.
• Deliver practical, scalable solutions that will successfully engage people and drive adoption of change.
• Maintain excellent stakeholder relationships, acting to minimise change resistance and maximise employee engagement.
• Track and proactively manage stakeholder management activities and issues.
• Support leaders with tools and templates that improve operational change capabilities.
• Identify, capture, and apply lessons learned on a regular basis throughout the transition lifecycle.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

Communications

• Develop and implement communication plans to support the implementation and adoption of unified communication channels.
• Deliver ongoing communication and education programs to employees to aid engagement and adoption of the project initiatives.
• Ensure alignment with brand and style guidelines and initiatives.
• Support employees, change champions and leaders with tools and templates that improves operational communications capabilities.

Training

• Maintain the ongoing delivery of training plans in conjunction with A&G's Learning and Development team to educate stakeholders and prepare them for the change.
• Coordinate and/or facilitate the implementation of these plans to ensure that appropriate training is provided to employees, leaders, and other role-specific users.

Qualifications & Experience

• Tertiary qualifications in communications, public relations, business or similar with a minimum five years' experience.
• Experience working in a high impact and dynamic communications teams on internal and change communications.
• High level of skill in engaging with different stakeholders to deliver outcomes within a high performance with high integrity environment.
• Excellent written and verbal communication skills are essential. Ability to write for various genres, audiences and publication types is a must.
• Excellent organisational skills and ability to work autonomously, prioritise and manage multiple tasks with attention to detail and respect for confidentiality.
• Highly developed digital skills and experience using Google Suite, Slack and Intranet tools.

The benefits of working at A&G

• Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities. This is an on-site role.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.