National Operations Manager

Purpose of the Role:

As our new National Operations Manager, you will play an instrumental part in driving continuous improvement across Home Assessing and the greater Home Claims team. As part of the Senior Leadership Team, this role will effectively project manage all Home Assessing key initiatives, liaise with internal/external stakeholders, drive accountability, identify project risks, compile monthly reporting and ensure deliverables are in line with expectations and commitments.

You will:

• Support the General Manager of Home Assessing to achieve the annual Home business plans
• Lead the Home Assessing Coordination team, understanding the current scheduling process and making improvements that drive efficiencies & improved outcomes
• Lead Assessing project teams to ensure delivery of key initiatives, establishment of changed systems/process and delivery of improved performance across cost, quality, timeliness and customer experience
• Identify and analyse opportunities for improvement by conducting thorough assessments of existing business processes and technology, identifying areas for optimisation and potential bottlenecks
• Work across the wider business with key stakeholders to deliver on expected outcomes
• Provide a high level of collaboration with the Home Leadership team to improve operational efficiency, effectiveness and communication
• Be accountable for the ongoing communication & change management across the Assessing team
• Contribute and assist with the national approach to R&R that identifies and celebrates team members that perform as role models within Home Assessing

Knowledge and Experience:

• Experience in the insurance building and / or insurance claims industry, or strong operations background including change management & project delivery
• Demonstrated experience managing support functions that drive front-line team success
• Minimum 5 years' experience in leading & driving operational excellence, delivering impactful projects & transforming and optimising teams
• Experience in leading simplification initiatives, along with a proven track record of successfully implementing communication & change management strategies
• Self-motivated and able to proactively establish priorities, anticipate needs and use sound judgement to manage complex, confidential and sensitive activities
• Strong interpersonal, communication, influencing & negotiating skills with the ability to build and maintain relationships

Our Perks:

• Location – North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

• Demonstrated experience in the insurance building and / or insurance claims industry.

• Demonstrated experience managing large support functions that drive front-line team success.
• Minimum 5 years experience in leading and driving operational excellence, delivering impactful projects and transforming and optimising teams.
• Experience in leading simplification initiatives, reducing waste and customer centric design initiatives.
• A track record of successfully implementing communication and change management strategies that lead to a highly engaged and productive workforce.
• Demonstrated ability to proactively establish priorities, anticipate needs and use sound judgement to manage complex, confidential and sensitive activities.
• Self-motivated with an ability to work autonomously to manage competing priorities.
• Exceptional interpersonal, verbal and written communication skills.
• Strong interpersonal, influencing and negotiating skills with the ability to build and maintain relationships across all levels of the organisation.
• Advanced skill level in Microsoft and/or Google applications and office management software (travel, expenses etc).
• Tertiary qualification in a relevant discipline and / or equivalent relevant experience preferred.