Coordinator Technical Operations

• Permanent Full Time opportunity available (9 day fortnight, 36.25 hours/week)
• Degree qualifications in Information Technology or significant equivalent relevant industry experience
• LGO 8 ($113,644  - $128,383 per annum + superannuation) based on skills, qualifications and experience

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

The role serves as a technical expert within the Customer and Digital Services Section, responsible for driving community-focused co-design of services and fostering integration across Council. It oversees the strategic and operational delivery of the digital working environment including the end user environment, audio visual systems, CCTV and support for the Engineers in troubleshooting and resolving network issues. The role will guide a team through complex troubleshooting while ensuring consistency, accessibility, and responsiveness. By coordinating end-user operations and managing technology lifecycles, from supporting selection to security and maintenance, the role underpins Council's digital infrastructure. It bridges delivery and operations, supports seamless project transitions, and enhances team capability. Drawing on extensive ICT knowledge, it leads operational projects like CCTV and office fit-outs, while ensuring strong contract and vendor performance. Through data analytics, stakeholder engagement, and industry trend interpretation, the role informs strategic direction, balances resource demands, and drives optimal outcomes across business and project initiatives. It further ensures rigorous asset management, fosters continuous improvement, and promotes a customer-centric ethos, contributing expert insights to leadership and keeping Council aligned with evolving technological and legislative landscapes.

About You

The ideal candidate is an Information Technology professional with over a decade of hands-on experience in complex operational environments. They bring strong academic credentials or equivalent experience, complemented by certifications in ITIL, ITSM, VMWare, CISCO, and CCTV. This leader excels in guiding high-performing technical teams through multi-tiered IT support, expertly balancing operational demands, strategic direction, and delivery transitions. With a keen ability to adapt to emerging technologies, they serve as a subject matter expert in both BAU and project resource management, underpinned by exceptional interpersonal, stakeholder engagement, and customer service capabilities. Their analytical mindset fuels policy development and strategic planning through interpretation of complex metrics, while their advanced managerial acumen ensures excellence across service levels, and financial performance. Visionary and innovative, they anticipate future technological needs and consistently deliver agile, creative solutions in dynamic environments.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

For further information review the Position Description.

Closing Date: 11.45pm, Tuesday 26 August

What We Offer

• 17.5% annual leave loading
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone for a confidential discussion.