Discharge Settlements Officer
2 days ago
MSA National, Australia's foremost panel solicitor in Banking and Finance Law, invites you to join our dynamic team as we celebrate 30 years of trailblazing achievement.
Since 1995, our unwavering commitment to exceptional service, continuous growth, and client-focused solutions has made us the partner of choice for the country's largest financial institutions.
Why MSA National?
- Pioneers in Legal Technology: Our groundbreaking products—IDYou (mobile VOI app), DigiDocs (advanced e-signing), MyVideo (custom video messaging platform), and LoanTrak (industry-leading settlement tracking)—demonstrate our passion for innovation and efficiency.
- People First: At MSA National, we believe in "people helping people." Our culture is built on collaboration, integrity, and going above and beyond for our clients and each other.
- Empowering Environment: We foster professional growth and support your success with our state-of-the-art, purpose-built workflow management system, designed to automate and streamline your daily tasks.
About the Role
Step into a role where you will be responsible for full and partial residential discharge processes across multiple states.
You can take true ownership of your work, supported by our best-in-class systems, you'll enjoy autonomy while collaborating with key stakeholders and leveraging efficient, automated processes.
Your key responsibilities will include
- Taking settlement bookings via phone
- Accepting PEXA invitations / bookings and responding to PEXA conversation
- Communicating with clients, borrowers, solicitors and other lenders
- Processing new discharge instructions & updating of internal workflow systems
- Obtaining lender payout figures
- Preparing discharge instructions and related documents
- Receipting of security packets and audit of contents.
About You
You will be a professional, confident and highly organised person, with outstanding customer service, who thrives in deadline driven environments.
Most importantly you will have a willingness to support the team and a positive attitude.
To Succeed, You Will Need
- Experience in a similar (mortgage, customer focused) role, with a working knowledge of PEXA.
- Experience working in a high volume/data processing environment.
- Very high attention to detail.
- Strong problem solving skills.
- Excellent communication skills.
Ready to Join Us?
- All enquiries are handled with the utmost confidentiality. Only shortlisted candidates will be contacted.
- This is strictly a full-time in office role.
- Accepting applications for commencement mid January.
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