Product Quality

• Job ID: 310895
• Date posted: 11/10/2025
  Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- - 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- - This role is Permanent, Full-time, 76hrs/fortnight
- Applications close Friday 24th October 2025
- This role requires availability to work a range of hours from 7:00am – 10:00pm weekdays and alternating weekends per fortnight.

About this work area

As a Product Quality and Recovery Team Leader your responsibilities will include, but are not limited to:

- - Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
- Always consider the sustainability impact when deciding when and how to recover products.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.
- Looking to develop and grow within the business.

As a Product Quality and Recovery Team Leader you have:

- - A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently.
- Minimum 1 year of leadership experience with previous experience in leading a team.
- A passion for building furniture, our products, and our sustainability initiatives.
- Experience with regular use of computers and IT systems.
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
- A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting.
- Motivated, results-driven mindset that does not shy away from challenges.
- Comfortable with the physicality associated with this role, similar to a warehouse co-worker.

We need people like you

At IKEA, work is so much more than a job. Come join us