Sales Co-worker

**Job ID**: 273453

**Date posted**: 20/01/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are:

- Permanent Part-time, 40hrs - 50hrs/fortnight (Product Recovery & Quality Co-worker).
- Permanent & Temporary (Until 27 April 2025) Part-time, 40hrs/fortnight (Bedrooms Co-worker).
- The shift times required to work will be spread between 8:00am to 9:30pm, Monday - Sunday.
- Thursday & Friday night availability is required, and 3/4 weekend availability is required every month.

**About this work area**
As a Sales Co-worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Actively participating in selling products with a positive attitude and contribute to business goals and growth.
- Being an expert and passionate about the IKEA product range; and actively learning about their features and benefits.
- Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Sales Co-worker (Bedrooms) your responsibilities will include, but are not limited to:

- Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions.
- Actively participating in selling products with a positive attitude and contribute to business goals and growth.
- Prepare product presentation and secure merchandising basics. Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As a Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
- Always consider the sustainability impact when deciding when and how to recover products.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

**We need people like you**
At IKEA, work is so much more than a job. Come join us