Sales Co-worker

**Job ID**: 263847

**Date posted**: 29/10/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Temporary & Permanent Part-time, 30hrs & 40hrs/fortnight.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts, where the spread of hours will be between 8:00am to 9:30pm. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- If you are progressed, you will be invited to attend a Group Assessment Centre in November.

**About this work area**

As a Warehouse Sales Co-worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Actively participating in selling products with a positive attitude and contribute to business goals and growth.
- Condensing stock, including unloading pallets and cutting boxes open to restock appropriate products.
- Working closely with the fulfilment team to ensure the self serve warehouse is always well-stocked, tidy and presentable.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Assisting customers with loading flatpacks or products onto their flat trolleys when required.

As a Sales Co-worker (Bedroom/Living Room/Dining Room/Home Decorations) your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Actively participating in selling products with a positive attitude and contribute to business goals and growth.
- Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
- Always consider the sustainability impact when deciding when and how to recover products.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Sales Co-worker you are or have:

- Passionate about our home furnishing products and working with customers.
- Proficient computer skills and an ability to learn about all technical aspects of the IKEA range.
- Ability to prioritise tasks in a