Residential Support Worker

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider, we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

Make a significant impact, creating a sense of safety and belonging for women and children seeking refuge from Family and Domestic Violence (FDV). We are currently seeking passionate and experienced Residential Support Worker to provide a safe, secure and welcoming environment to clients accessing our Broome based Family Domestic Violence Refuge. We have casual positions and 3 part time permanent rosters available.

Available Rosters:

Roster 1:

Week 1: Mon, Tues 17:00- 22:00 (sleepover 22:00 – 6:00)

Week 2: Mon, Tues, Fri, Sat, Sun 17:00- 22:00 (sleepover 22:00 – 6:00),

Roster 2:

Week 1: Wed, Thurs, Fri, Sat, Sun 17:00- 22:00 (sleepover 22:00 – 6:00),

Week 2: Wed, Thurs 17:00- 22:00 (sleepover 22:00 – 6:00)

Roster 3:

Week 1: Mon, Tues, 21:00 – 6:00, Fri, Sat 13:45 – 21:15

Week 2: Tues 21:00 – 6:00, Fri, Sat 06:00 – 14:00

Reporting to the Refuge Coordinator, you will provide crucial day-to-day care as part of a therapeutic support team providing emotional support and building resilience to those who come to heal.

About you

To ensure a safe and supportive environment for women experiencing FDV, we are seeking female staff only for this role. This is essential to maintain a space where women can feel comfortable, understood, and free from potential power imbalances or trauma, allowing them to receive the support they need.

You're all about the safety and wellbeing of others and have substantial relevant experience working with clients across diverse cultures who are considered at risk and/or present with complex issues in a residential setting. We are looking for a passionate, caring and resilient individual who has the ability, sensitivity and discretion to work effectively in an often-emotive environment who has:

• Certificate III in Community Services or equivalent (desirable)
• Demonstrated knowledge and understanding of issues related to people who have experienced trauma, attachment and relationship difficulties.
• Demonstrated ability to be innovative, flexible, reliable and work autonomously
• Demonstrates and understands relevant regulatory procedures in identifying hazards, reporting risk and/or compliance related issues
• Working with Children Check (WWCC)
• National Police Clearance (obtained within the last six months)
• Driver's Licence

About the benefits

In addition to the not for profit Salary Packaging options, you will also enjoy :

• Salary Packaging
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance, free flu vaccinations and skin checks

To Apply

Click "Apply Now" to visit our website and apply. Applications close on 27th June 2025 but apply soon as we will progress recruitment earlier if the right match is found. Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at we would love to hear from you. Please note all other applications must be received via the online portal to be considered.

At MercyCare, every person matters.

With our 175-year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.

Attachments:
- Residential Worker FDV Refuge - PD,