MSP - IT Support Engineer

1 week ago

Brisbane, Queensland, Australia SPTECH PTY LTD Full time $60,000 - $100,000 per year

Immediate Start Available.

We are seeking an experienced IT Support Engineer to deliver on-site support for one of our key clients in Brisbane. Offered through SPTECH, a Melbourne-based Managed Service Provider (MSP), this position will see the successful candidate fully embedded within our client's internal IT team, supporting their day-to-day operations and ongoing projects.

This role is based at our client's Brisbane CBD office and requires attendance on-site, five days per week during standard business hours.

This is a great opportunity for a motivated IT professional looking to take ownership of a dynamic IT environment, work closely with end users, and gain exposure to a wide range of technologies and systems within a company that has over 200+ offices around the world.

Company Profile

SPTECH is a Managed Service Provider with a unique view on how to manage customers and IT environments. With a continually expanding client base, we are looking for a talented IT Support Technician to join our team and represent SPTECH at key client sites.

In this position you will be expected to:

  • Provide onsite technical support for desktops, laptops, mobile devices, and peripheral equipment.
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Resolve technical issues involving Microsoft's core business applications and operating systems.
  • Provide general IT advice to clients
  • Liaise with hardware vendors and other IT personnel for problem resolution and warranty claims.
  • Liaise with SPTECH's remote technical team for escalations and project coordination.

The Successful Applicant will:

  • Have fluent English communication skills both in person and over the phone.
  • Have a minimum of 2 years technical experience supporting end users via phone and remotely.
  • Have unrestricted Australian working rights with no limitations (sponsorship is not available for this role.)
  • Be willing to be based at our client's Brisbane CBD office and requires attendance on-site, five days per week during standard business hours.

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