
Senior IT Support Engineer
1 week ago
The Senior IT Support Engineer will be responsible for providing Level 2 and 3 technical support to our clients, with a focus on cybersecurity, compliance, and Microsoft 365 ecosystems.
You'll act as the senior escalation point, manage complex client environments, and contribute to strategic IT outcomes. This role requires strong technical depth, proven client-facing skills, and the ability to mentor junior staff while ensuring our clients remain secure, compliant, and supported.
Responsibilities- Respond to client inquiries and provide technical assistance via phone, email, and remote tools.
- Diagnose and resolve Level 2/3 technical issues across Microsoft 365, Azure AD, Intune, Defender, Huntress EDR, Windows Server, and networking.
- Escalate issues to vendors or specialised teams where necessary.
- Maintain detailed and accurate records of client interactions and resolutions in the ticketing system.
- Monitor and manage support tickets to ensure timely resolution and transparent SLAs.
- Lead infrastructure projects including cloud migrations, security hardening, and compliance readiness.
- Provide training and guidance to clients on secure use of IT systems.
- Mentor junior technicians and contribute to continuous process improvement.
- Stay updated with industry trends, frameworks (e.g. Essential Eight), and best practices.
- Conduct regular site visits for client infrastructure support and project delivery.
- Tertiary qualifications in IT, Computer Science, or equivalent work experience.
- Minimum 4+ years in IT support with at least 2 in an MSP environment.
- Strong Microsoft 365/Azure AD/Intune/Windows Server expertise.
- Solid networking experience (TCP/IP, DNS, DHCP, VLANs, VPN, firewalls).
- Familiarity with endpoint security, compliance frameworks, and IT governance.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills with a client-first approach.
- Certifications such as Microsoft Certified Associate/Administrator, CompTIA Security+, or Cisco are highly regarded.
- Flexible work arrangements.
- Beautiful Brisbane CBD workspace.
- Ongoing training and personal development opportunities.
- Career progression opportunities in a growing, cybersecurity-first MSP.
- Competitive remuneration.
Smarte is an Australian-owned Managed Services Provider helping professional services, legal, healthcare, and finance organisations thrive with secure, scalable IT.
Founded in 2003, we combine technical excellence with documented processes, strategic IT planning, and a cybersecurity-first approach. Our team builds intuitive technologies for business and government, managing IT systems with transparency, security, and accountability at the core.
How to ApplyClick "Apply for this job" to submit your CV and cover letter. Applications may be reviewed and progressed prior to the closing date.
-
Senior Network Engineer
4 days ago
Brisbane, Queensland, Australia Canary IT Full time $120,000 - $180,000 per yearCanary IT is seeking a highly skilled and experienced Senior Network Engineer to join our growing team at Canary IT.Canary IT is a national provider of Cloud & Data, Cyber Security, LS Retail on Microsoft Business Central, and Managed Services. We are proudly 26 years in business, with long time, trusting relationships with our customers, supplier network...
-
Senior Cloud Engineer
3 weeks ago
Brisbane, Queensland, Australia Kinetic IT Full timeOverview Kinetic IT is seeking a skilled and versatile Senior Cloud Engineer to join our high-performing team supporting a Federal Government customer based in Canberra.You will play a key role in managing and integrating hybrid infrastructure environments – spanning on-premises systems, AVS (Azure VMware Solution), and Azure native services.This is an...
-
Senior Cloud Engineer
4 weeks ago
Brisbane, Queensland, Australia Kinetic IT Full timeOverviewKinetic IT is seeking a skilled and versatile Senior Cloud Engineer to join our high-performing team supporting a Federal Government customer based in Canberra. You will play a key role in managing and integrating hybrid infrastructure environments – spanning on-premises systems, AVS (Azure VMware Solution), and Azure native services. This is an...
-
Senior Cloud Engineer
4 weeks ago
Brisbane, Queensland, Australia Kinetic IT Full timeOverviewKinetic IT is seeking a skilled and versatile Senior Cloud Engineer to join our high-performing team supporting a Federal Government customer based in Canberra. You will play a key role in managing and integrating hybrid infrastructure environments – spanning on-premises systems, AVS (Azure VMware Solution), and Azure native services. This is an...
-
Senior Support Engineer
3 weeks ago
Brisbane, Queensland, Australia Better Staff Full timeGet AI-powered advice on this job and more exclusive features.This range is provided by Better Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrDirect message the job poster from Better StaffIT Talent Partner | EdTech & MSP Recruitment @ Better...
-
Senior Engineer
4 weeks ago
Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full timeSenior Engineer - Distributed Energy Resources Technical Integration TeamJoin to apply for the Senior Engineer - Distributed Energy Resources Technical Integration Team role at Australian Energy Market Operator (AEMO)Senior Engineer - Distributed Energy Resources Technical Integration Team1 day ago Be among the first 25 applicantsJoin to apply for the Senior...
-
Network Engineer
4 weeks ago
Brisbane, Queensland, Australia Exclaim IT Full timeJoin to apply for the Network Engineer role at Exclaim IT.We are seeking an experienced Network Engineer to join our client's Infrastructure team. In this role, you will be responsible for the onsite execution of network equipment deployment and replacement across key infrastructure projects. You will play a hands-on part in technical planning, change...
-
Network Engineer
4 weeks ago
Brisbane, Queensland, Australia Exclaim IT Full timeJoin to apply for the Network Engineer role at Exclaim IT.We are seeking an experienced Network Engineer to join our client's Infrastructure team. In this role, you will be responsible for the onsite execution of network equipment deployment and replacement across key infrastructure projects. You will play a hands-on part in technical planning, change...
-
Senior Engineer
3 weeks ago
Brisbane, Queensland, Australia ADG Engineers Full timeWhat we offerCompetitive salary packagePaid Parental Leave schemeFive weeks annual leave after 5 years of serviceJoin our team of passionate problem-solvers.About ADGADG is an Australian, employee-owned national engineering consultancy. We partner with clients across multiple sectors to deliver temporary works, civil, structural and hydraulic expertise.As a...
-
Senior Engineer
3 weeks ago
Brisbane, Queensland, Australia ADG Engineers Full timeWhat we offerCompetitive salary packagePaid Parental Leave schemeFive weeks annual leave after 5 years of serviceJoin our team of passionate problem-solvers.About ADGADG is an Australian, employee-owned national engineering consultancy. We partner with clients across multiple sectors to deliver temporary works, civil, structural and hydraulic expertise.As a...