Senior Change Advisor

Senior Change Advisor - Digital

• Temporary full time (35hpw) up to June 2026
• Salary Range $129,464 - $142,665 + super
• Hybrid working model with office attendance required 2-3 days per week. Parramatta is the landing location for this team

As part of our digital strategy, we are driving transformation that will change how our people will work, collaborate, and deliver products and services. This role is about making these changes easier for our people and stakeholders by coordinating and aligning change initiatives that impact ways of working, processes, or technology. You will provide a clear, holistic view of what's changing and ensure our people are supported every step of the way.

Key responsibilities

• Coordinate change across Revenue Digital: Work collaboratively with digital delivery teams and operational business units to align change activities across multiple initiatives, ensuring a smooth and consistent change experience.
• Lead the Change Leaders Network: Coordinate the work of the change champions within Revenue Digital to share insights, build capability, and drive adoption of change initiatives across Revenue Digital.
• Provide practical, actionable advice: Offer guidance on change impacts, communications, training needs, and deployment plans to support informed decision making.
• Maintain a big picture view: Track all change initiatives affecting our people and stakeholders, identify overlaps or risks, and provide leadership with a consolidated view of change readiness.
• Develop and embed standards: Shape and implement a consistent change framework and tools that make collaboration easier and build organisational change capability.
• Monitor and report on progress: Measure adoption, readiness, and success rates, provide insights to improve future change efforts.
• Support critical decisions: Facilitate decision-making for high impact or urgent changes, ensuring alignment with business priorities.

To be successful in this role you will demonstrate:

• Strong experience in practical change delivery, ideally environments with multiple concurrent initiatives
• Ability to coordinate and connect the dots across projects and maintain a holistic view.
• Be a strong facilitator and communicator, equally comfortable working with senior execs and frontline teams
• Have at least 3+ year's experience specialising in change management and/ or program management within complex environments
• Strong coordination skills in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
• Strong stakeholder engagement skills and being able to stay connected with peers and groups within Revenue NSW
• A proactive, solutions-focused mindset with a passion for making change stick.

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries relating to the role please reach out via

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Further Information

Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Bec Conquest via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am, Monday 1st December 2025

A talent pool may be created to fill any temporary or ongoing roles that become available over the next 18 months.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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