EUC Engineer

2 weeks ago

Darwin city centre, Northern Territory, Australia NEC Smart Cities Full time $60,000 - $120,000 per year

Apply now »

EUC Engineer

Company: NEC IT Solutions Australia Pty Ltd

Employment Type
Office Location:

Darwin, Northern Territory Northern Territory, AU, 0800

Work Location:

Req ID: 5530

Description
About the role
The purpose of this role is to provide support and software delivery for the users within the environment, via the use of telephone, remote access functionality, and the use of enterprise tools to deliver service to end users within agreed Service Level Agreements (SLA).

The role has a particular focus on assuring accurate ticket information is logged, provide technical and procedural support as an escalation point for the Service Desk, provide overflow support for calls as necessary and identify knowledge gaps within the team

Duties

  • Provide timely and effective status updates to customers
  • Develop, test and implement solutions to problems detected during troubleshooting
  • Manage communications and liaison with customers and technical groups using regular updates and status reports

Skills & Experience

  • Working in a Service Desk or Desktop Support role
  • Troubleshooting and maintaining PCs in a Windows environment
  • MS Windows family of Operating Systems
  • MS Office suite including Outlook, Word, Excel, PowerPoint
  • Desktop/LAN and Printer troubleshooting
  • Diagnosing and resolving software issues
  • Incident management tool
  • User support, user training or LAN administration
  • Knowledge of SOE principles and concepts

What's in it for you?
We're proud to offer a supportive and rewarding workplace culture, with a strong focus on career growth and wellbeing. Alongside industry-leading benefits, you'll enjoy bonus and wellness days after six months, 14 weeks of paid parental leave, and up to four paid volunteer days each year. We also provide access to exclusive discounts on health insurance, travel, entertainment and more, as well as salary packaging options such as car leasing and superannuation. To further support you and your family, we offer a free and confidential Employee Assistance Program

At NEC
NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.
Apply now »

  • IT Onsite Support Officer

    2 weeks ago

    Darwin, Northern Territory, Australia AJ Technology Services Full time $60,000 - $80,000 per year

    AJ Technology Services is an information technology, security and communications company that services the whole of the Northern Territory, western Queensland and Timor Leste for over 20 years from our offices in Darwin, Toowoomba, Brisbane and Dili.We are currently seeking an experienced IT Onsite Support Officer for an immediate start in Darwin, NT. The...

  • EUC Technician/ Desktop Support Engineer

    2 weeks ago

    Darwin, Northern Territory, Australia NEC Full time $60,000 - $80,000 per year

    About the Role Are you passionate about providing exceptional IT support and delivering seamless solutions? We are looking for a skilled join our on-site team. In this role, you'll play a critical part in supporting users, troubleshooting technical issues, and ensuring the smooth operation of our desktop environment. You will be responsible for configuring...

  • Desktop/Network/Firewall/EUC Onsite IT Support

    4 weeks ago

    City of Rockingham, Australia EIL Global Full time

    Desktop/Network/Firewall/EUC Onsite IT SupportJoin to apply for the Desktop/Network/Firewall/EUC Onsite IT Support role at EIL Global.Job OverviewWe are EIL Global, providing IT services across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data center technologies. Headquartered in Adelaide, Australia, we serve clients in various...

  • Desktop Lead

    2 days ago

    City of Brisbane, Australia NRI Australia & New Zealand Full time

    Exciting growth: new contract win, onsite in Brisbane CBD, 5 days a week. Be the go-to tech authority, happy to join a 1-in-3 on-call rotation. The smart, career-focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a...

  • EUC Engineer

    2 weeks ago

    Darwin NT, Australia NEC Corporation Full time $90,000 - $120,000 per year

    Company: NEC IT Solutions Australia Pty LtdEmployment Type:Office Location:Darwin, Northern Territory Northern Territory, AU, 0800Work Location:Req ID: 5530Description:.About the roleThe purpose of this role is to provide support and software delivery for the users within the environment, via the use of telephone, remote access functionality, and the use of...

  • ICT Support Officer

    3 weeks ago

    City of Greater Dandenong, Australia Peoplebank Australia Ltd Full time

    Level 2/3 Support Engineer/EUC Technician We are recruiting for one of our Federal Government clients for a 12m contract. This role is based in Dandenong, so perfect for someone based in the South Eastern suburbs. You must be an Australian Citizen to apply for this role. What will you bring to the role? - Strong ICT technical skills with a demonstrated...