Key Account Manager

Business: Symbion

Location:Acacia Ridge, QLD, AU, 4110

Employment Type: Permanent Full Time

Key Account Manager

The Company

Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia.

Symbion is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

The Key Account Manager role is a hybrid position that involves managing a designated large territory with in-store visits and support, as well as handling a portfolio of key accounts and groups. The focus is on developing and implementing strategic plans and initiatives to drive sales and profit.

What you will do:

• Achieve monthly sales targets and budgets within the defined territory.
• Meet monthly sales targets and budgets for allocated key accounts and groups.
• Manage trade spending within the agreed budget guidelines approved by the National Business Manager.
• Monitor, track, and improve the range and distribution of Pharmacy Choice, Faulding, and Allersearch products throughout the defined territory and accounts.
• Ensure all group promotional plans are approved by the National Pharmacy Manager and submitted within customer timeframes.
• Conduct quarterly business performance reviews with customers, involving the appropriate direct and senior engagement.
• Measure sales effectiveness for key promotional activities before and after events.
• Manage pricing and promotional loading within group responsibilities.
• Execute in-store excellence with distribution, share of shelf, new product development (NPD) speed to market, and off-location space.
• Leverage and audit compliance as per Trading Term Agreements, proactively and independently addressing any issues.
• Track and measure SKU distribution performance against agreed targets for groups and territory.
• Launch NPD with excellence as per 'go-to-market' launch requirements, either inside or outside of range reviews.
• Positively represent brands at range reviews, achieving budgeted and targeted SKU listings.
• Pursue or retain Pharmacy Choice OTC agreements within group responsibility.
• Build, develop, and maintain long-term and effective business relationships with all customers within the designated region.
• Develop and maintain positive internal relationships.
• Complete and present end-of-month sales reports by customer to the National Business Manager.
• Complete sales forecasts and trade spending reports each month with the National Business Manager.
• Keep CRM management (Otto) updated with customer profile matrix, competitor activity, compliance, and engagement.
• Complete quarterly Pharmacy Choice/Faulding rebate reviews within deadlines.

What we are looking for:

• 3+ years of relevant work experience in the pharmacy, grocery, or specialty retailer FMCG sector.
• Qualifications in a relevant health or business field are highly desirable.
• Excellent presentation and communication skills.
• Strong relationship development and influencing skills.
• High level of self-motivation and results orientation.
• Strong planning and organisational skills.
• Strong work ethic and high level of integrity.
• Proficiency in computer skills, including Excel and PowerPoint.

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.