Retail Services Manager

2 weeks ago


Sydney, New South Wales, Australia BETTA FOOD PTY LTD Full time $90,000 - $120,000 per year
The Role:
Key Responsibilities:
  • Lead and supervise front-of-house teams across all service periods
  • Develop and implement effective eCommerce marketing and sales strategies to drive traffic and increase conversions.
  • Optimise the company website and social media platforms for performance and user experience.
  • Execute SEO, email campaigns and customer retention initiatives.
  • Manage promotional campaigns, loyalty programs, and data-driven remarketing efforts.
  • Manage rosters, training, and performance to ensure efficient operations
  • Monitor service quality, staff presentation, and customer satisfaction
  • Work closely with the kitchen and senior management on daily coordination
  • Implement retail and point-of-sale strategies to boost efficiency and revenue
  • Handle customer feedback and resolve service-related issues professionally
  • Contribute to business planning, budgeting, and operational improvements
About You:
  • Proven 3 to 5 years' experience in retail, business, or hospitality management
  • Strong leadership and team management skills
  • High-level communication and customer service abilities
  • Must be able to speak, read, and write in English fluently
  • Confident with POS systems and front-of-house procedures
  • Experience in Inventory Management and Stock control
  • Able to thrive under pressure in a fast-paced, high-volume venue
  • Available to work across a rotating roster including evenings and weekends

BETTA FOOD PTY LTD



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