
Retail Services Manager
2 weeks ago
Key Responsibilities:
- Lead and supervise front-of-house teams across all service periods
- Develop and implement effective eCommerce marketing and sales strategies to drive traffic and increase conversions.
- Optimise the company website and social media platforms for performance and user experience.
- Execute SEO, email campaigns and customer retention initiatives.
- Manage promotional campaigns, loyalty programs, and data-driven remarketing efforts.
- Manage rosters, training, and performance to ensure efficient operations
- Monitor service quality, staff presentation, and customer satisfaction
- Work closely with the kitchen and senior management on daily coordination
- Implement retail and point-of-sale strategies to boost efficiency and revenue
- Handle customer feedback and resolve service-related issues professionally
- Contribute to business planning, budgeting, and operational improvements
- Proven 3 to 5 years' experience in retail, business, or hospitality management
- Strong leadership and team management skills
- High-level communication and customer service abilities
- Must be able to speak, read, and write in English fluently
- Confident with POS systems and front-of-house procedures
- Experience in Inventory Management and Stock control
- Able to thrive under pressure in a fast-paced, high-volume venue
- Available to work across a rotating roster including evenings and weekends
BETTA FOOD PTY LTD
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