Complex Claims Team Manager

24 hours ago

Gold Coast, Queensland, Australia ClaimsCo Full time $120,000 - $180,000 per year

Are you an experienced Insurance Loss Adjustor or Senior Claims Consultant ready to take on a leadership role? Do you thrive in driving strategy, leading teams, and making a real impact? If you're passionate about transforming the claims industry and leading a high-performing team, we want to hear from you.

About Us

At ClaimsCo, we are redefining the claims industry, ensuring honesty, fairness, and the best possible outcomes for our clients. Unlike traditional insurers, we work for the client, not the insurance companies, advocating for their best interests.

With rapid expansion and increasing demand, we're seeking a strong leader to shape and drive the success of our claims department while collaborating with key stakeholders to innovate and improve our processes.

Your Leadership Role

  • Lead and develop a growing claims team, setting high-performance standards.
  • Manage a portfolio of complex claims, ensuring efficient and fair settlements.
  • Drive strategic improvements to enhance claim outcomes and client experience.
  • Partner with senior leadership to shape and execute company-wide initiatives.
  • Advocate for the insured, negotiating firmly and effectively with insurers.
  • Play a key role in compliance, training, and continuous process improvement.

What We're Looking For

  • Leadership experience in claims management, loss adjusting, or a senior claims role.
  • A strategic mindset with the ability to drive business improvements.
  • Strong negotiation skills and the confidence to challenge insurers when needed.
  • Proven ability to mentor, develop, and inspire a high-performing team.
  • Exceptional problem-solving and decision-making abilities.
  • A passion for innovation, client advocacy, and driving results.

Why Join Us?

  • Leadership Growth – Be a key part of an expanding company with real career progression.
  • Competitive Rewards – Attractive salary with generous performance incentives.
  • A Seat at the Table – Influence company strategy and play a pivotal role in our future.
  • Supportive, Dynamic Team – Work with like-minded professionals who value innovation.
  • Streamlined Systems – Leverage cutting-edge CRM tools to optimise efficiency.
  • Training & Development – Ongoing leadership training and support.

Are you looking to commit to a stable, long term career?

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume and cover letter.

If shortlisted you will be sent a short google form to fill out, so please keep an eye on your emails.

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