Social Worker

6 days ago

Gold Coast, Queensland, Australia Veterans First Consulting Full time $104,000 - $130,878 per year
Position Summary:

We are seeking a qualified and compassionate Social Worker / Triage Officer to support the triage and care of our most at-risk veterans. This role is critical in ensuring sensitive and appropriate handling of veterans' mental health needs as they navigate support services. The successful candidate will assess needs, provide frontline support, and make informed recommendations regarding referrals for further mental health assistance from the Department of Veterans' Affairs (DVA).

About Veterans First Consulting: Veterans First Consulting is dedicated to helping Australian military veterans achieve fair and accurate compensation and benefits from the Department of Veterans Affairs. We have successfully secured over $400 million in compensation for our clients by managing their DVA claims from start to finish, eliminating all the stress and bureaucracy of the claim process. We pride ourselves on our service, communication, and transparency, delivering exceptional results for our clients done once, done right.

Note: This position is a completely remote, work from home role.

Key Responsibilities:
  • Conduct initial assessments and triage of veterans presenting with complex needs, particularly mental health concerns.
  • Identify at-risk individuals and ensure timely escalation to appropriate support services.
  • Liaise with internal teams and external agencies, including DVA, to coordinate care.
  • Maintain accurate records and case notes in line with privacy and confidentiality requirements.
  • Monitor and review cases, making recommendations on when further mental health interventions may be needed.
  • Support veterans in navigating the system and accessing appropriate services.
Essential Criteria:
  • Tertiary qualifications in Social Work or a related field.
  • Experience working in mental health, trauma-informed care, or with vulnerable populations.
  • Strong understanding of veteran issues and DVA processes (or willingness to learn).
  • Excellent interpersonal, assessment, and documentation skills.
Desirable:
  • Experience in a triage or intake role. (4+ years)
  • Previous work with veterans or military-affiliated clients.

Benefits:

  • 100% work from home.
  • Competitive salary.
  • Extremely fulfilling work.
  • Support from an amazing team, so you don't have to do everything
  • Opportunity to make a significant impact on the lives of veterans.

Please note: We receive hundreds of applications for these positions, and while we would love to reply to each one of you personally if you are unsuccessful, we just can't. If you don't hear from one of our team, then please assume you are not shortlisted, and we wish you all the best

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