ServiceNow ITOM Senior Technical Consultant

The ServiceNow ITOM / CMDB Architect/Senior Consultant role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Accelerate ITS ITOM / CMDB projects.

Ideal candidate would lead onsite and virtual technical requirements gathering workshops with Accelerate ITS customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The ITOM / CMDB Architect/Senior Consultant provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry-specific best practices.

Key Areas of Responsibility:

• Serve as primary technical point-of-contact for projects
• Act as key interface between the Accelerate ITS development team and the customer
• Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITOM / CMDB implementation best practices
• Collaborate with Business Functional team members to write/estimate stories
• Oversee developers' work, and own overall quality and delivery of development
• Capable of executing hands-on development for stories that cannot be delegated
• Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• Provide mentorship to developers and platform engineers on technical design standards and best practices
• Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
• Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
• Maintain expert knowledge of ITOM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
• Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
• Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.
• Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned

What you'll bring to the table:

• Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments
• Expert level proficiency in ITOM / CMDB product line including current ITOM / CMDB CIS certification(s)
• Knowledge of ITIL, minimum foundation level, ideally higher
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
• Excellent interpersonal skills, customer centric attitude, and situational awareness
• Outstanding verbal, written and presentation skills
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

Required Qualifications

• 5+ years working on the ServiceNow platform
• Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

Ideal Candidate Qualifications

• 5+ years working on the ServiceNow platform
• Degree or equivalent, preferably in Computer Science or Information Technology
• ServiceNow Certified Implementation Specialist for one or more of the ITOM products
• ServiceNow pre-sales accreditations in applicable product lines (Platform/ITOM/CMDB)
• ITIL Foundations Certification