ServiceNow Senior Technical Consultant

12 hours ago

Perth, Western Australia Accelerate ITS Full time $120,000 - $180,000 per year

About us:

Accelerate IT Solutions is a ServiceNow Premier Consulting and Special Resale Partner.

We pride ourselves on making the world of work more efficient by creating seamless experiences that enhance and uplift our client's capabilities. With unparalleled ServiceNow expertise that stretches as far back as the platform's inception, we help clients transform their business processes and enhance employee experiences in record time.

Since the foundation of Accelerate ITS in 2017, we've delivered some exciting projects for education, mining, local and federal government, and consumer-based clients that have helped them significantly reduce cost savings and embarked on digital transformation across the enterprise.

If you are looking for a family-orientated company that values work-life balance, cultivates a supportive and nurturing environment and can provide greater opportunities on the horizon, then look no further.

About the role:

ServiceNow Senior Technical Consultant will work closely with our CMA/CTA's in delivering quality solutions to our clients.

Job tasks and responsibilities

· Development and support of the ServiceNow Platform

· Must have implementation experience on one or more ServiceNow products such as ITSM, CSM, ITOM, HRSD, SecOps, SPM and Custom Apps

· Provide uplifts to existing applications and capabilities in line with best practices and sustainability.

· Analysing and documenting business requirements, platform standards and build.

· Consulting and engagement with key stakeholders

Skills and experience

· The ideal candidate must be self-motivated with a proven track record in ServiceNow and comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base.

· Candidate must be organised and analytical, adapt at working in a team environment, able to implement on time to a project schedule, and ready to handle multiple priorities in a fast-moving environment.

· Relevant educational qualification

· Advanced experience with ServiceNow implementations

· System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

· Strong communication, Strong presentation and writing skills

· Excellent troubleshooting skills with an ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

· Understands technical and functional design requirements related to ServiceNow.

· Experience in JavaScript

· Experience with relational databases

· A fundamental understanding of ITSM, ITIL or CMDB

· Experience presenting and conducting demo, reviews, conducting workshops with client stakeholders

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