Operations Coordinator

Job description:

Your Opportunity

Are you looking to build a career — not just find a job? Do you thrive in a fast-paced, high-trust environment where no two days are the same? If you're passionate about aviation and ready to take the next step, Jet Aviation FBO (Fixed Based Opertations) Brisbane is looking for someone just like you.

As our Operations Coordinator, you'll become a key part of a tight-knit team supporting private and corporate aircraft from around the world. You'll be the face of Jet Aviation on the ground — helping us deliver an exceptional experience to aircraft owners, VIP passengers, and flight crews. This is more than just a job — it's a launching pad into a dynamic and global aviation industry with Jet Avaition.

Your Key Responsibilities

• Welcome and support incoming private and corporate aircraft - coordinating ground handling, passenger services, and crew needs
• Deliver outstanding customer service to high-value clients, passengers, VIPs, and national/international crew members at every interaction
• Manage logistics like fuel, catering, water/waste services, and ground transportation to ensure timely and quality service is delivered
• Support flight movements by marshalling aircraft, handling baggage, operating ground support equipment
• Manage 3rd party service bookings and staff rosters for optimal service delivery.
• Ensure accurate and timely FBO data entry - using tools like FBO One and CRM to record movements and services
• Work closely with suppliers and internal teams to ensure smooth and efficient operations
• Help improve the operation by sharing ideas and contributing to a safety-first, service-focused culture
• Maintain a clean, safe, and welcoming FBO environment at all times.
• Support regulatory and safety compliance in accordance with WHS&E and airport authority requirements.
• Identify business opportunities across Jet Aviation's service lines - including MRO, aircraft sales, logistics, and maintenance support.
• Participate in regular professional training and support the training and mentoring of new team members.

What will Help you to Succeed

• Experience in a customer service or operations-focused role
• Experience of general aviation or corporate aviation is an advantage
• Proficient with basic PC systems and FBO One (or similar software)
• Strong interpersonal and communication skills
• Passionate about aviation and customer service
• Driven, with high personal accountability and initiative
• Adaptable and comfortable in a dynamic, fast-paced environment
• Focused on safety and service excellence
• Hold a current ASIC card or have the ability to obtain an ASIC Card.
• Well Presented - you are the the face of Jet Avaition on the ground

Why Jet Aviation?

• Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations. Many of our team members have grown into senior roles both locally and internationally.
• Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
• Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
• Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
• Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.

How to Apply?

If you're looking to build a long-term aviation career or step into a unique and exciting operational role, this is your chance to grow with a global leader in aviation...

Apply application must consist of the following:

• Acknowledgement that you have a current legal right to work in Australia;
• A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
• A copy of your updated resume.

Pre-employment Requirements

As part of our hiring process, you may be asked to complete:

• Medical & functional capacity assessments (including drug & alcohol testing)
• National Police Check
• Qualification/licence verification
• Right to Work in Australia and other background checks