Service Operations Lead, Queensland Health

Take the next step in your career with this exciting opportunity within Corporate Technology Services.

What you'll do

• Provide leadership, expert advice, strategies and support in relation to service operations in Corporate Enterprise Solutions including incident management, problem management, event management, request fulfilment, access management and IT operations control.
• Design, educate and champion best practice processes in relation to service operations functions for Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain). to achieve professional standards, defined service levels and improved services.
• Perform proactive problem management to identify trends and implement corrective actions to ensure legislative obligations are met by Queensland Heath.
• Work collaboratively with business representatives, clients and senior stakeholders to co-ordinate and provide high level expert advice regarding service operations for Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain). payroll portfolio's suite of applications.
• Manage complex and sensitive issues with Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain) under extreme time pressures, co‑ordinating advice and recommendations for senior executive stakeholders.

About you

We are searching for someone who has:

• High level of political astuteness and ability to manage contentious and complex issues with sensitivity, diplomacy and discretion.
• Highly developed interpersonal, written and oral communication skills, including ability to negotiate, advise, influence others and work collaboratively with senior stakeholders including business and technical stakeholders.
• Demonstrated ability to rapidly acquire an understanding of complex enterprise corporate solutions and the ability to use this knowledge to develop audience appropriate communications for stakeholders at the highest levels.
• Demonstrated understanding of the principles of Service Operations and their practical uses in the context of service delivery of complex systems responsible for delivery of a multi-billion-dollar budget.
• Demonstrated ability to work under pressure and prioritise critical activities to achieve the best possible outcome.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.