Part Time Client Services Scheduler

6 days ago

Ryde, Australia Links to Life Full time $60,000 - $90,000 per year

Links to Life is a purpose-led early intervention provider based in Ryde, dedicated to empowering children with Autism through evidence-based programs and family-centred care

We're looking for a part time Client Services coordinator approx 20-25 hours who thrives in a people-focused environment.

As part of the customer Support team You'll be the first point of contact for new and existing families-providing high-quality information, coordinating services, and ensuring schedules run like clockwork.

What You'll Be Doing

  • Be the warm and professional first point of contact for existing client enquiries ( services , NDIS Plan dates , changes to schedules or services )
  • Provide clear and compassionate information about Links to Life services and guide families through their onboarding journey
  • Manage and maintain therapy schedules using our rostering system (Deputy), ensuring accurate and forward-planned resourcing
  • Complete new client onboarding tasks including documentation, CRM entry (Zoho), NDIS service agreements, and adhoc payment processing
  • Liaise with Program Supervisors, Talent Manager, and Accounts to support smooth service delivery and staffing
  • Assist in driving the success of programs through excellent service coordination and communication
  • Maintain up-to-date client records, prepare weekly reports, and support compliance with NDIS requirements
  • Collaborate across the clinical, admin, and operations teams to ensure no child falls through the cracks

What We're Looking For

  • Experienced customer service professional with a passion for helping families
  • Strong organisation and scheduling / admin skills with an ability to manage multiple priorities under pressure
  • Confident communicator-verbal, phone and written-with a warm, clear, and helpful approach
  • Tech-savvy with experience using CRM tools (Zoho desirable), rostering platforms (Deputy), and Microsoft Office Suite
  • Proactive problem-solver with strong attention to detail and a focus on quality outcomes
  • A mature, collaborative team player with a self-starter attitude and resilience
  • Understanding of (or willingness to learn about) the NDIS and early intervention landscape
  • WWCC, NDIS Worker Screening check

Why You'll Love Working with Us

  • Be part of a small, supportive, and passionate team making a meaningful difference
  • Dynamic role with variety-no two days are the same
  • Opportunity to grow your skills in the NDIS and early childhood intervention space
  • Values-driven organisation where your work matters
  • Convenient Ryde location | Full-time hours
  • compettive Salary Pro rata $ super

Join Us

If you love being the heart of a team, and want to make a difference in the lives of children and families-we'd love to hear from you.

Apply now with your resume and a brief cover letter or apply to link below

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