Regional Manager
2 hours ago
REGIONAL SALES & CUSTOMER EXPERIENCE MANAGER – AUSTRALIA Melbourne Based | $110–$120K + Super + Bonus | Global Fashion House
THE BRAND
This is not your traditional retail environment.
Think: appointment-only, fashion-forward womenswear, a global footprint across Australia, the US and Europe, and a customer experience that feels elevated, personalised and unforgettable.
With continued expansion into new cities and new markets, this brand is defining the future of luxury retail, blending operational excellence with high-touch service and a modern, fashion-led aesthetic.
If you thrive in fast-moving environments, love building empowered teams, and want meaningful global career pathways, this is your moment.
THE ROLE
As the Regional Sales & Customer Experience Manager, you will lead the performance and growth of boutique locations across Australia while shaping a distinctive customer journey from first appointment to final purchase.
You will be the cultural driver, the person who trains, energises and elevates teams, fostering a mindset where they feel unstoppable, confident and inspired every day.
Based in Melbourne, with regular travel to Sydney and potential international trips to NYC and LA, you will oversee sales strategy, operational excellence, team capability and the premium experience guests associate with this global brand.
This role suits someone with a fashion mindset, operational capability, and the ability to motivate teams through a tactical, hands-on approach.
WHAT YOU'LL DO
- Lead strategies to exceed sales targets across multiple locations
- Identify opportunities to improve conversion and overall revenue
- Create and embed a signature luxury appointment journey
- Act as the on-ground expert for VIPs and high-value clients
- Champion an elevated, fashion-led client experience at every touchpoint
- Coach and mentor Retail Managers and stylists across AU
- Build a culture of accountability, energy and excellence
- Implement succession planning and development pathways
- Oversee daily operations, inventory, logistics and VM
- Deliver ongoing product and sales training
- Partner with design and product teams on collection launches
WHAT YOU'LL BRING
- 5+ years retail leadership experience, including multi-site
- A background in premium or luxury women's wear fashion
- Strong operational understanding of appointment-based retail
- A passion for exceptional, personalised customer experience
- High energy, optimism and a natural ability to motivate teams
- Strong commercial mindset and confident decision-maker
- Experience working across global or cross-border operations
BENEFITS
- Competitive salary + super + bonus structure
- Global growth pathways across AU, US and EU
- Opportunity for international travel to key markets including NYC & LA
- Opportunity to lead within a modern, innovative luxury business
- High-autonomy role with genuine impact on brand growth
- Work Monday–Friday, with flexibility to support occasional global operations
- Wellness Days included
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