Head of Boutique

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Due to internal promotion, we are now recruiting a Head of Boutique for our Brisbane Fashion Boutique.

ABOUT THE ROLE

The Head of Boutique is the driver of all five performance drivers across the Boutique – Leadership & People Strength; Client Engagement; Brand Performance; Financial Health and Sustainability.  The Head of Boutique plays a vital role in the Fashion division and is our Brand Advocate. They are responsible for executing the Chanel difference in the boutique and demonstrating true Retail Leadership while acting as a business partner to bridge the needs in the boutique and support office.

WHAT IMPACT YOU CAN CREATE AT CHANEL

The Head of Boutique will inspire, lead, shape and develop teams to ensure the Boutique business objectives are delivered seamlessly. You will use your strong relationship building and influencing skills, ensuring collaboration and integration of teams across the business to deliver on this mission

YOU ARE ENERGISED BY

Positioning the Fashion Advisor at the heart of the relationships with the client and championing customer engagement, to develop long lasting relationships with key customers.

WHAT WILL YOU DO

• Work with the Head of Retail to define the strategy, vision and mission for the Brisbane boutique that will benefit both business and clients.

• Work with the Head of Retail and the People and Organization team to ensure the boutique is equipped to deliver on vision, covering both capability and capacity and ensuring the conditions to deliver on the Client Relational Promise.

• Monitor and forecast financial targets on a daily / weekly / monthly basis for the team. Analyze measurable statistics and take appropriate actions and / or inform relevant stakeholders. 

• Maximise the effectiveness of the boutique ecosystem by creating a culture of collective performance and collaboration, supporting and engaging cross-métier specialization roles in the boutique (e.g. Visual Merchandising, Retail Learning and Development, Marketing).

• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork, actively manage performance and address underperformance and proactively address and resolve employee relations matter, engaging Head of Retail and the HR Business Partner as appropriate.

• Ensure unsurpassed client experience through innovative and retail excellence that exceed client expectations. Ensure that the service provided is in line with company and cross boutique practices.

• Work closely with the Head of Retail and the Merchandising team to ensure that the boutique is stocked with appropriate depth and width of merchandise that will engage our clients and drive the desired business outcomes.

• Reduce waste in the boutique, embed Sustainability in all activities and encourage boutique team to drive initiatives and share suggestions to advance the topic.

WHAT ARE WE LOOKING FOR?

We are seeking a dynamic, transformative, and credible business leader with at least 5 years' experience managing a Boutique of an international luxury brand or similar business.  You will have strong business acumen and will be skilled at understanding and leveraging the levers that will drive holistic performance in a luxury retail environment, encouraging a culture of innovation.

Additionally, we are seeking;

• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

• Passion about the field of Fashion (design, texture, fabrication), Arts and Culture

• Excellent interpersonal, communication and organization skills along with a strong analytic approach

• Well-developed strategic leadership skills from a luxury retail environment and proven ability to lead and motivate people, and the capability to manage a business through leveraging teams.

• A bachelor level qualification in Business, Luxury Management, Fashion or related discipline would be advantageous

WHAT WE CAN OFFER YOU?

Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.