Customer Support Associate – Collections

2 weeks ago

Melbourne, Victoria, Australia Firstsource Solutions Australia PTY LTD Full time $40,000 - $60,000 per year

Join a leading global BPO provider and be the voice of top-tier clients. We're hiring Customer Support Associates (CSA) to deliver exceptional service experiences.

About the Role:

As a CSA, you'll handle inbound customer calls, assist with service queries, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer experiences by offering personal and efficient solutions.

Key Responsibilities:

  • Respond to a variety of customer queries via phone

  • Accurately update customer information in internal systems

  • Take ownership of customer issues and follow through to resolution

  • Communicate clearly and empathetically in fluent English

  • Collaborate with team members to resolve queries efficiently

  • Maintain high levels of professionalism and integrity

What We're Looking For:

  • Completion of Higher Secondary School (Year 12 or equivalent)

  • Excellent spoken and written English communication

  • Computer literacy (MS Outlook, Word, Internet)

  • Professional, courteous, and customer-focused demeanor

  • Ability to work in a fast-paced team environment

  • Entry-level applicants are welcome – full training provided

Why Join Firstsource?

  • Great CBD location with easy public transport access

  • Supportive, inclusive team culture with learning opportunities

  • Career growth into QA, Trainer, Team Lead roles

  • Performance-based incentives and recognition programs

  • Be part of a global company that lives by its values – REACCH

Start Date: 16th July 2025

Type: Full-Time | Rotational Shifts (Including some weekends)
Eligibility: Applicants must have full working rights in Australia

Ready to Apply?

Click Quick Apply to submit your CV. Shortlisted candidates will be invited to an online assessment followed by a face-to-face interview.

Firstsource is an equal opportunity employer committed to diversity and inclusion.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We do not charge any fees at any stage of recruitment. Please be cautious of fraudulent job offers. All official communication will be through our verified channels or email addresses ending with

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