Customer Support Associate

1 week ago

Melbourne, Victoria, Australia Lyrebird Health Full time
Overview

Join to apply for the Customer Support Associate role at Lyrebird Health.

What you'll do
  • Be the Helping Hand – Support clinicians through live chat, email, and phone, ensuring they feel heard and valued
  • Solve with Empathy – Comfort and assist frustrated clinicians with patience, care, and effective solutions
  • Own Every Interaction – Take full responsibility for queries, seeing them through from start to resolution
  • Escalate When Needed – Identify critical issues and smoothly transition them to phone support when required
  • Be the Friendly, Reassuring Voice – Create a human connection, making every interaction feel personal and positive
  • Educate & Empower – Help clinicians get the most out of Lyrebird by proactively sharing tips and guidance
  • Translate Tech into Clarity – Break down technical concepts into simple, clinician-friendly language
  • Think Ahead – Identify common pain points and advocate for improvements to enhance the clinician experience
  • Work as One Team – Collaborate across departments to ensure clinicians always get the best possible support
Skills
  • Customer-focused mindset – Ability to see through the clinician's perspective and tailor solutions to their needs
  • Strong communication skills – Excellent written and verbal skills to deliver clear, empathetic, and honest communication
  • Commitment to follow-through – Delivers on every promise, ensuring clinicians can rely on the support they receive
  • Problem-solving and ownership – Takes full responsibility for queries and is driven to find effective solutions
  • Tech-savvy – Quick to pick up new platforms and workflows, translating technical concepts into simple explanations
  • Time management and prioritisation – Effectively handles multiple queries while ensuring thorough and timely responses
  • Collaboration and teamwork – Works closely with internal teams to advocate for clinicians and drive meaningful change
  • Proactive approach – Anticipates potential challenges, actively seeks feedback, and contributes to improvements
Experience Level
  • 1-2 years of professional experience, ideally in a customer-facing role
  • Experience working in a tech healthcare startup is ideal but not essential
About Us

Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across many disciplines already use Lyrebird — and that number is growing every day. They trust us to deliver a fast, reliable, and secure experience. We value that trust above all else and strive to earn it while continuing to amaze our users.

Equal Opportunity

We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply — even if you don't meet every single requirement.


#J-18808-Ljbffr

  • Customer Support Associate

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $120,000

    Customer Support AssociateWe are seeking a skilled professional to provide exceptional customer service and support our team with administration tasks. This is a permanent position working Monday to Friday, 40 hours per week. Assisting customers with queries and concerns regarding their vehicle repairs Providing updates to customers on the status of their...

  • Customer Support Associate

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $55,000 - $80,000

    Job Opportunity: Customer Support AssociateAbout the RoleWe are seeking a motivated and customer-focused individual to provide exceptional support services in a dynamic retail environment.Main Responsibilities:Deliver outstanding customer experiences by actively listening, responding promptly, and resolving issues efficiently.Maintain store displays and...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $79,000 - $99,100

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team. This role is responsible for providing exceptional customer service, ensuring timely order processing and efficient communication with internal teams.About the RoleThis is an exciting opportunity for a passionate professional who enjoys working in a fast-paced environment...

  • Customer Support Associate

    1 week ago

    Melbourne, Victoria, Australia beBeeSupport Full time $45,000 - $85,000

    We are seeking a dedicated and skilled Customer Support Associate to join our team.This role is ideal for individuals who possess excellent communication skills, a passion for delivering exceptional customer experiences, and a strong ability to work in a fast-paced environment.The successful candidate will have the opportunity to work with a dynamic and...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    Customer Support AssociateThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone.You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    Customer Support Associate The Role As a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    Customer Support AssociateThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent...

  • Customer Support Associate

    1 day ago

    Melbourne, Victoria, Australia Umps Full time $55,000 - $65,000 per year

    Umps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be making a real difference in people's lives every day.This...

  • Customer Support Associate

    1 day ago

    Melbourne, Victoria, Australia Umps Health Full time $55,000 - $65,000 per year

    Location: MelbourneEmployment Type: Full TimeAbout UmpsUmps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    The RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting...