Customer Support Associate

4 weeks ago

Melbourne, Victoria, Australia Lyrebird Health Full time

Customer Support Associate

The Role

As a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting to the Customer Support Team Lead, you'll play a vital role in making every clinician's experience with Lyrebird seamless and stress-free.

About Us

Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across many disciplines already use Lyrebird — and that number is growing every day.

They trust us to deliver a fast, reliable, and secure experience. We value that trust above all else and strive to earn it while continuing to amaze our users.

What you\'ll do
  • Be the Helping Hand – Support clinicians through live chat, email, and phone, ensuring they feel heard and valued.
  • Solve with Empathy – Comfort and assist frustrated clinicians with patience, care, and effective solutions.
  • Own Every Interaction – Take full responsibility for queries, seeing them through from start to resolution.
  • Escalate When Needed – Identify critical issues and smoothly transition them to phone support when required.
  • Be the Friendly, Reassuring Voice – Create a human connection, making every interaction feel personal and positive.
  • Educate & Empower – Help clinicians get the most out of Lyrebird by proactively sharing tips and guidance.
  • Translate Tech into Clarity – Break down technical concepts into simple, clinician-friendly language.
  • Think Ahead – Identify common pain points and advocate for improvements to enhance the clinician experience.
  • Work as One Team – Collaborate across departments to ensure clinicians always get the best possible support.
Skills
  • Customer-focused mindset – Ability to see through the clinician's perspective and tailor solutions to their needs.
  • Strong communication skills – Excellent written and verbal skills to deliver clear, empathetic, and honest communication.
  • Commitment to follow-through – Delivers on every promise, ensuring clinicians can rely on the support they receive.
  • Problem-solving and ownership – Takes full responsibility for queries and is driven to find effective solutions.
  • Tech-savvy – Quick to pick up new platforms and workflows, translating technical concepts into simple explanations.
  • Time management and prioritisation – Effectively handles multiple queries while ensuring thorough and timely responses.
  • Collaboration and teamwork – Works closely with internal teams to advocate for clinicians and drive meaningful change.
  • Proactive approach – Anticipates potential challenges, actively seeks feedback, and contributes to improvements.
Experience Level
  • 1-2 years of professional experience, ideally in a customer-facing role.
  • Experience working in a tech healthcare startup is ideal but not essential.

At Lyrebird, we don't just write code — you'll help shape the future of the human experience.

If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you.

We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply — even if you don't meet every single requirement.


#J-18808-Ljbffr

  • Customer Support Associate

    4 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    Customer Support AssociateThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent...

  • Customer Support Associate

    1 week ago

    Melbourne, Victoria, Australia Lyrebird Health Full time $60,000 - $90,000 per year

    Customer Support AssociateThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent...

  • Customer Support Associate

    3 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    OverviewJoin to apply for the Customer Support Associate role at Lyrebird Health.What you'll doBe the Helping Hand – Support clinicians through live chat, email, and phone, ensuring they feel heard and valuedSolve with Empathy – Comfort and assist frustrated clinicians with patience, care, and effective solutionsOwn Every Interaction – Take full...

  • Customer Support Associate

    3 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    OverviewJoin to apply for the Customer Support Associate role at Lyrebird Health.What you'll doBe the Helping Hand – Support clinicians through live chat, email, and phone, ensuring they feel heard and valuedSolve with Empathy – Comfort and assist frustrated clinicians with patience, care, and effective solutionsOwn Every Interaction – Take full...

  • Customer Support Associate

    4 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    OverviewAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting...

  • Customer Support Associate

    4 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    Overview As a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed....

  • Customer Support Associate

    6 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time $60,000 - $80,000 per year

    The RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting...

  • Customer Support Associate – Collections

    2 weeks ago

    Melbourne, Victoria, Australia Firstsource Solutions Australia PTY LTD Full time $40,000 - $60,000 per year

    Join a leading global BPO provider and be the voice of top-tier clients. We're hiring Customer Support Associates (CSA) to deliver exceptional service experiences. About the Role: As a CSA, you'll handle inbound customer calls, assist with service queries, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer...

  • Customer Experience Associate

    2 weeks ago

    Melbourne, Victoria, Australia ABN Group Full time $60,000 - $90,000 per year

    494423MelbourneCustomer ServiceRetailFull-time (Permanent)About UsABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment—from first homes to luxury residences—delivering the dream of home ownership. In Victoria, our brands include Boutique Homes,...

  • Customer Technical Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Groundfloor Full time $60,000 - $80,000 per year

    Customer Technical Support AgentGroundfloorGroundfloor is Australia's first smart parcel locker for apartments, student accommodation & offices. With sleek design & advanced cloud technology, it securely stores deliveries from all couriers - reducing congestion & supporting sustainable e-commerce. DetailsDue to continued business growth, we are currently...