Sales Assistant, Ethnic Retail Grocery

The company:

Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia, New Zealand, Canada, United Kingdom and Holland, and our footprints continue to grow. Together with our strategic partners and suppliers, we aim to putting our brands in every consumer's hands as well as in their hearts and minds, and our products always reach them at the right place and at a right time.

We have an exciting opportunity for a Sales Assistant to join our Ethnic Retail Grocery team in Mulgrave, VIC

Primary Responsibilities:

1. Tele-Sales and Customer Support:

a. Respond to customer inquiries via phone, email, or chat promptly and professionally.

b. Responsible for tele-sales order processing, returns, product/service information and other order related matters.

c. Resolve tele-sales customer complaints efficiently while maintaining a positive attitude.

2. Sales Support:

a. Report to respective State Sales Supervisor on closing stores/potentially closing stores/new store opening for tele-sales customers.

b. Working with various teams (i.e. Sales Support Team, Operation Team, Finance Team) to coordinate all the sales operation with assigned stores if needed. (Include but not limited to Deliveries, Collection, Customer Enquiries/Complaints)

c. Consolidate feedback and reports to support HOS (Include but not limited to sales reports, achievement reports, inventory reports, short code clearance reports, PIMI reports, Forecast reports, monthly special reports.)

d. Carry out all Sales Representative job responsibilities as relief/replacement staff when necessary.

3. Trade Marketing Support:

a. Assist in-store sampling coordination with Trade Marketing Supervisor:

i. Plan and execute in-store sampling/demo events in collaboration with marketing and retail partners.

ii. Schedule demo staff, assign locations, and ensure adequate product/inventory supply.

iii. Conduct demo briefing and training to corresponding demo agencies or promoters.

iv. Liaise with sales team to secure sampling stores and optimise demo placements.

v. Assist in customer engagement & reporting.

vi. Oversee interactions between demo staff and customers to boost brand awareness.

vii. Collect customer feedback and insights for marketing/sales teams.

viii. Submit post-event reports (attendance, sales impact, challenges).

b. POSM and Colleterial Management Support:

i. Manage distribution of demo products, POS materials, and equipment.

ii. Ensure adherence to health/safety regulations (e.g., food handling, hygiene standards).

iii. Track and manage POSM inventory/supply levels.

c. Merchandising Team Management Support:

i. Manage and maintain merchandising call cycle and routine.

ii. Assign daily/weekly tasks, ensuring coverage across assigned stores.

iii. Implement promotional displays and seasonal merchandising updates.

To be successful you will need:

• Full Australian working rights
• Excellent verbal and written communication skills in both English and Chinese
  
• Excellent knowledge and understanding in Chinese product and Chinese market
• Strong communication skill
• Strong computer skills in all Microsoft applications and programs; PowerPoint, Excel and Word
• Can-do attitude and ability to prioritize
• Ability to solve issues and improve work efficiency and effectiveness  

Benefits:

• Join an expanding global company and gain extensive exposure to the FMCG industry
• Opportunities for growth and progression
• Supportive work environment
• Generous company discounts

If this job ad sounds like you, then please click 'APPLY NOW'

*At Oriental Merchant, the security of our employees and candidates is a priority. Recently, we have been made aware of certain unauthorized individuals falsely presenting themselves as recruiters as part of online scams or phishing attempts. We will never request sensitive information such as your bank account information, money or any personal information for visa sponsorships during the application and interview process.

If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Oriental Merchant. Some things to watch out for:

• We will never request payment from you to process employer sponsored visas of any kind. Employer sponsored visas is something Oriental Merchant unfortunately do not currently facilitate for candidates.
• Slightly altered or unprofessional email addresses. Oriental Merchant's Australian based HR team/management only corresponds from email addresses with the domain ''.
• Vague job requirements or job descriptions. Most of our open job opportunities and descriptions can be found on:

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