Field Service Customer Representative

2 weeks ago

Ballarat, Victoria, Australia United Forklift and Access Solutions Full time $60,000 - $90,000 per year

We're looking for a Field Service Customer Representative in Ballarat, VIC, with a strong background in customer service, relationship building, and sales, particularly in planned maintenance servicing of equipment. The ideal candidate will have an eye for detail, a willingness to learn, and the ability to manage multiple tasks while delivering service that exceeds customer expectations.

Why work for United?

  • 5 days anniversary leave on top of your 4 weeks
  • Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
  • Career Growth: Training, development, and opportunities to advance
  • Great Perks: United Rewards = employee discounts you'll actually use
  • Strong & Stable: Be part of a national company with a proven track record

Primary Responsibilities

  • Promote and sign up new PMP service/maintenance schedules
  • Approaching potential customers with the aim of increasing customer base and turnover
  • Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities
  • Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair
  • Liaising with existing customers to ensure satisfaction with services and facilities
  • To provide a central point of contact for customer service
  • Visual Inspection and reporting of damage to hire fleet vehicles
  • Customer analysis and rediscovery
  • Assisting customers to ensure their equipment needs are met and maintained
  • Manage call cycle program

About You

  • Strong customer service skills with a professional approach
  • Mechanical aptitude or trade qualification is advantageous
  • Professional and courteous communication
  • Proficient in Microsoft Office
  • Excellent written, verbal, and interpersonal skills
  • Effective time management and task prioritisation
  • Strong teamwork and work ethic

About United

United Forklift and Access Solutions is one of Australia's largest privately-owned forklift and access equipment companies. As a lifting solutions business, we are the exclusive dealers of some of the world's largest and most trusted brands, including Cat Lift Trucks, Konecranes and Haulotte. In 2020, United was awarded the Global Dealer award for both Cat and Konecranes. Aside from providing the world's best brands, we also offer an extensive range of support services to meet the needs and demands of our customers, including sales, hire, service, parts, and finance.

For further information please watch the video below or visit 

Please note due to high application volumes, only shortlisted candidates will be contacted.

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