Coordinator Enrolment and Engagement

• Full-time Ongoing position available, based at our Little Collins St location
• Support a high quality client experience by coordinating and implementing actions supporting an efficient and supportive enrolment and commencement process in AMES education programs for prospective and existing clients
• Annual salary is $87, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the position

We are seeking applications for a Coordinator Enrolment and Enagement position at our Little Collins St location. If successful, you will coordinate the activities of the Enrolment and Engagement Team to provide the end to end processes of enrolment of prospective clients coming from the CAT Team, site based enquiries, referrals from other AMES portfolios, external agencies and existing education clients; monitors and reports on program delivery against quality performance measures; and, in collaboration with the Manager Performance and Education Management, drives performance and continuous improvement.

This position will coordinate the work of the Enrolment and Engagement Team to maintain a primary focus on:

• Maximising conversion of clients by ensuring the proactive, timely and efficient enrolment and commencement of current and prospective clients into their chosen course of study across the Education Portfolio; and
• Increasing retention and decreasing withdrawals by focusing on place-based client engagement and support activities across all Education Hubs

To be considered for this position you will be able to demonstrate the following key selection criteria:

• Minimum of Diploma in Business Administration or similar field; and/or
• At least 3 years' experience in an administration role, and demonstrated experience in coordinating a team of people involved in the delivery of complex business processes
• Demonstrated ability to coordinate a team of people to effectively deliver complex business processes and achieve performance targets
• Demonstrated knowledge of client eligibility and enrolment processes and associated compliance regimes in Education programs including SEE, Skills First, AMEP and ACFE
• Strong computer skills including Word, Excel (intermediary or advanced level), PowerPoint, Teams, databases, web applications and the ability to learn and train others in the use of Information Systems
• Proficient in the use of STRATA
• Demonstrated ability to use online platforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve and identify solutions to process issues
• Ability to work with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
• Demonstrated high level of personal initiative, organisational and time management skills, including the ability to prioritise work flows to meet multiple deadlines
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills, including the ability to advocate ideas for continuous improvement
• Incumbents will be expected to work across multiple sites as required

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Tuesday, 18 November 2025, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights