Continuous Improvement

4 days ago

Melbourne, Victoria, Australia ANZ Full time $90,000 - $120,000 per year

Continuous Improvement & Change Manager

Req ID: 93826

Department: AR Customer Resolution

Division: Australia Retail

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Continuous Improvement and Change Manager is responsible for leading and managing Customer Resolution change initiatives and continuous improvement efforts. The role is critical in ensuring that Customer Resolution adapts to new processes, and continues to improve its operations for efficiency, cost-effectiveness, compliance and overall performance. The role will also ensure that staff and organisational change impacts are effectively identified and managed.

As a senior team member, the ability to run agile processes and tools and effectivity prioritise workflow to meet business demand and maximise team efficiency is critical.

Role Location: MelbourneRole Type: 12 month secondment/fixed term(external), Full time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Strong knowledge of change management frameworks (e.g., Prosci, ADKAR) and continuous improvement methodologies (e.g., Lean, Six Sigma).

• Excellent communication, leadership, and stakeholder management skills.

• Analytical mindset, with the ability to solve complex problems and make data-driven decisions.

• Ability to inspire and engage employees at all levels to drive and embed change improvements.

• Experience in project management and process optimization.

• Bachelor's degree

• Transformation expertise (LSS, Project Management, Design Thinking etc.) (preferred)

• Experience of working in Implementation/Change Manager experience in Financial Services

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

29/05/2025 , 11.59pm, (Melbourne Australia)

  • Continuous Improvement

    1 day ago

    Melbourne, Victoria, Australia Toll Global Express Full time

    Company DescriptionConnecting people and communities| Driving eCommerce | Moving Australia & New ZealandWith an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...

  • Continuous Improvement Expert

    23 hours ago

    Melbourne, Victoria, Australia beBeeImprovement Full time $98,313

    Enhance Operational EfficiencyThe ideal candidate will be responsible for implementing the council's short and long-term transformation strategies in relation to continuous improvement, supporting organisational objectives around continuous improvement and service redesign, and contributing to the development of business knowledge, process maps, systems...

  • Continuous Improvement officer

    4 days ago

    Melbourne, Victoria, Australia Vivad(Aust) Pty Ltd Full time $90,000 - $120,000 per year

    About the role Vivad is seeking a driven and innovative Continuous Improvement Officer to join our team in our Campbellfield, Victoria location. In this full-time role, you will be responsible for driving our documentation of processes, leading our RCA investigations and identifying opportunities for improvement. The role will suit a person with a...

  • Head Of Continuous Improvement

    19 hours ago

    Melbourne, Victoria, Australia The Cache Group Full time

    Our client is a newly created provider of centralised supply chain and procurement to Victoria's public health service.They pride themselves on bringing the innovation, agility and the focus on commercial outcomes of the private sector to their role of delivering best-value equipment and services to Victoria's Health Sector.Right now, they are looking to...

  • Continuous Improvement Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeContinuousImprovement Full time $90,000 - $120,000

    About the RoleOfficeworks is seeking an experienced professional to lead continuous improvement initiatives. The ideal candidate will have a strong background in lean principles, six sigma methodologies and supply chain management.Drive process improvement projects and training workshops to deliver business outcomes and cultural change.Lead at site level,...

  • Continuous Improvement Leader

    1 day ago

    Melbourne, Victoria, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Join a large Australian owned iconic brand based in any major city- Be part of a critical and complex supply-chain logistics network- Make your mark in the largest...

  • Continuous Improvement Manager

    2 days ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **What Makes Us, Us**We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees' Real Wellbeing so that they can better support our members' and customers' wellbeing journey.At Australian Unity we're for real wellbeing. For us, real wellbeing means so much more than...

  • Continuous Improvement Lead

    2 days ago

    Melbourne, Victoria, Australia Cleanaway Full time

    **Vacancy no**: 515796**Work type**: Permanent - Full Time**Location**: Mulgrave**State**: VIC**Categories**: Management, Finance**Continuous Improvement Lead**- **Permanent Full-Time**:- **Flexible working arrangements**:- **Competitive salary package and employee benefits**To make a sustainable future possible together, the 1,700 people in the Cleanaway...

  • Continuous Improvement Specialist

    2 hours ago

    Melbourne, Victoria, Australia beBeeImprovement Full time $100,000 - $120,000

    Job OverviewWe are seeking a dedicated professional to join our team as a Continuous Improvement Specialist. The successful candidate will play a key role in driving process improvements across our mental health service, focusing on feedback, audits, and clinical risk management.This includes supporting the collection, use, evaluation, and management of...

  • Manager, Continuous Improvement

    4 weeks ago

    Melbourne, Victoria, Australia Reserve Bank of Australia Full time

    Manager, Continuous Improvement page is loadedManager, Continuous ImprovementApply locations Sydney time type Full time posted on Posted 14 Days Ago job requisition id JR2964Impactful work that helps make a difference for the Australian people.Hybrid work environment with ability to work in the office and from home.Permanent positionAbout the team:The...