Customer Solutions Specialist

Who We Are

At Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options. 

The Role

We're looking for a compassionate and solutions-focused Collections Officer to join our team in Parramatta. In this role, you'll work closely with customers who are experiencing financial difficulty, helping them find tailored payment solutions that support their individual circumstances and lead to positive outcomes.

If you're someone who thrives on meaningful conversations, enjoys problem-solving, and wants to make a real difference, this could be the perfect opportunity for you. Here's what your day could look like:

• Finding the Right Solutions: You'll work with customers to understand their situation and help them find payment options that work for them.
• Managing Customer Interactions: You'll respond to customer enquiries in line with service level agreements and regulatory requirements.
• Empathetic Engagement: You'll manage your portfolio with care, using empathy and professionalism to build trust and meet objectives.
• Compliance & Care: You'll deliver outstanding customer service while ensuring compliance with NCCP and privacy laws.

About you

You're someone who brings empathy, resilience, and a strong customer service ethic to everything you do. You're confident in a fast-paced environment and know how to stay calm under pressure.

Here's what makes you a great fit:

• Collections experience: You understand collections processes and contact centre systems.
• Clear Communicator: You've got excellent verbal and written communication skills.
• Customer-Focused: You're passionate about helping people and delivering high-quality service.
• Problem Solver: You stay cool under pressure and enjoy finding solutions.
• Reliable & Efficient: You produce high-quality work while keeping turnaround times on track.
• Team Player: You bring positive energy to the team and love contributing to a supportive culture.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet
• Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. 

For more information on Pepper visit

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.