Solutions Specialist

12 hours ago

Sydney, New South Wales, Australia Bluechip Infotech Full time $90,000 - $120,000 per year

Why Bluechip

Established in 2000, Bluechip Infotech focuses on delivering the latest IT products to a wide channel base while maintaining a dedicated commitment to first-class service. With offices across Australia and New Zealand, we're able to back our commitment to service through localised support.

The key to Bluechip's success is in our strategic implementation of the latest technology, broad access to IT channels, and market-driven, highly motivated sales team. Thus, by guaranteeing a full comprehensive understanding of products and target markets, we are able to provide cost-effective solutions to our partners.

Role Description

This role involves forming strong partner relationships, understanding partner needs, and delivering tailored solutions to drive sales and partner satisfaction, with particular focus on activities to generate and close deal registered business.

The Solutions Specialist will work closely with our vendors and internal teams including product management, sales engineers, partner support, finance and marketing, to ensure that partner and vendor expectations are met and exceeded. You will identify opportunities for account expansion, revenue/margin growth and retention, acquisition and development.

You will be required to demonstrate an in-depth understanding of the use cases and licensing for our vendor technologies, together with excellent communication skills, and a proactive approach to solving customer challenges.

Responsibilities and KPI's

  • Develop and execute strategic account plans to expand business within existing accounts and identify new business opportunities
  • Qualify new enquiries, leverage supporting pre-sales resources to open up and progress opportunities, and manage quoting and procurement policy adherence to close deals
  • Develop and maintain strong relationships within your key accounts by ensuring high levels of partner satisfaction and delivering exceptional service and support
  • Identify opportunities to grow existing accounts by understanding partner needs, conducting regular check-ins and offering appropriate solutions
  • Track and report on account engagement progress, account performance, vendor specific activity, sales pipeline, and revenue forecasts
  • Utilise CRM and other sales tools to document client interactions, monitor sales activity, and manage account status
  • Prepare regular reports and analysis for internal stakeholders on account growth, challenges, and areas for improvement
  • Develop and maintain strong relationships with your nominated vendor sales and sales engineer contacts
  • Take accountability for vendor related requests, expectations, partner engagement and joint opportunity development

Qualifications and skills

  • Excellent communication and relationship-building skills
  • Strong negotiation and problem-solving abilities
  • Strong Customer Service skills including a sense of urgency and ability to prioritise partner requests
  • Proficient in using CRM systems and other relevant business tools
  • Bachelor's degree in Information Technology, Business, or a related field

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