Administration and Customer Service Officer

6 hours ago

Bega NSW Australia Cleanaway 2020 Full time $60,000 - $80,000 per year


Administration and Customer Service Officer

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Reporting to the Branch Manager, you will be the first point of contact for our valued customers and play a crucial role in providing administrative support. You'll have the opportunity to engage with customers and the municipal council via phone and email to address inquiries, resolve issues, and ensure a positive customer service experience.

Key responsibilities will include, but not be limited to:

  • Assist customers over the phone and via email in a friendly and professional manner.
  • Assist with general administrative tasks such as filing, copying, and data entry.
  • Deliver excellent administration and customer service to allocated contracts and sites.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Reconcile, report, and audit asset management as required.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies and finance timelines.

About You

  • Proven experience in a customer service or administrative role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.

Why join Cleanaway? 

  • Attractive salary package
  • Career development opportunities
  • Paid parental leave
  • Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.  

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit and let's make a positive impact together.

#LI-MKT


Applications close: 16 Nov 2025 AUS Eastern Daylight Time


Vacancy no: 522815

Work type: Permanent - Full Time

Location: Bega NSW Australia

Categories: Administration, Customer Service

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