Customer Service Officer

Division: Northern CPPYJ- Location: Bega, NSW, AU, 2550- Req ID: 70147**District: Illawarra Shoalhaven and Southern NSW District**

**Locations: Bega**

**We have a Temporary Part time vacancy at our Bega Customer Service Centre in the Illawarra Shoalhaven and Southern NSW District.**

**This role is a part-time role for 23.5 hours per week for up to 6 months with the possibility of extension**

**Salary: Grade 1/2 $70,694- $76,857 pro rata, p.a. + super & annual leave loading**

**Your role**

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

**What you’ll do**

As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a strong customer service background, attention to detail and a high level of organisational skills.

You will also support caseworkers within the unit providing administration support assistance with processing financials, answering the switch, provide reception duties, assist with fleet management and a variety of other tasks.

**What we’re looking for**
- Customer service experience both in person and over the phone
- Ability to organise work and prioritise workload in a busy work environment.
- A positive attitude and ability to work independently and collaboratively.
- Proficient in Word, Outlook and Excel
- A valid driver’s licence.
- Excellent written and verbal communication skills.
- You will have good attention to detail and a high level of organisational skills.

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close - Friday 11 October 2024** **at 11:59pm AEST**.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit.**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

For more information visit Your recruitment journey on the DCJ website.