Advisor Recover at Work

Advisor Recover at Work - Talent Pool

Clerk Grade: 7/8
Salary range: $113,574 - $125,720 + super
Employment Type: Talent pool creation for both full time and part-time job share future opportunities
Location: Sydney, Parramatta, Gosford with Hybrid and Flexible working arrangements 

 About the Role 

 Reporting to the Senior Advisor, Recover at Work, you'll deliver best-practice case management to support early and durable recovery at work outcomes. You'll work within the framework of NSW workers compensation legislation and DCS's Recover at Work program, focusing on: 

•  Early intervention strategies 
•  Occupational rehabilitation 
•  Stakeholder engagement 
•  Tailored recovery at work plans 

 You'll build strong relationships across the organisation to implement effective strategies that reduce costs and premiums, all while maintaining a customer-centric and wellbeing-focused approach. 

 What You'll Be Doing 

 No two days are the same, but your responsibilities will include: 

•  Delivering recovery at work services aligned with NSW legislation, SIRA, iCare, and DCS policies 
•  Providing high-quality customer service to internal and external stakeholders 
•  Collaborating within a multidisciplinary team to achieve shared goals 
•  Offering peer support and expert advice across People & Culture and Work Health & Safety teams 
•  Influencing key stakeholders (insurers, employers, health professionals) to drive optimal recovery outcomes 
•  Participating in preventative health and wellbeing projects 

 What We're Looking For 

•  We welcome applicants from all backgrounds who bring: 
•  Demonstrated experience delivering compassionate and supportive injury management and occupational rehabilitation 
•  Strong knowledge of NSW workers compensation legislation and SIRA guidelines 
•  Experience managing diverse caseloads (physical, psychological, and non-work-related) 
•  Proven ability to partner with stakeholders to deliver positive outcomes 
•  Autonomy and adaptability in fast-paced, multidisciplinary environments 
•  Excellent communication and record-keeping skills 
•  A proactive approach to stakeholder engagement and ownership of outcomes 
•  Relevant tertiary qualifications in fields such as: Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Nursing or Human Resources (with a focus on WHS or injury management) OR 
•  Training or certification in Return-to-Work Coordination, which may include accredited courses aligned with SIRA guidelines. 

 Why Join Us? 

 At DCS, you'll be part of a collaborative team that values innovation, wellbeing, and continuous improvement. You'll have the opportunity to influence change, contribute to meaningful projects, and support the health and recovery of our workforce. 

 The DCS Difference 

 DCS is a great place to work, and it's not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset. 

 Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. 

•  Competitive salary range $110,266 - $122,058 + super p.a + super, commensurate with experience plus access to salary packaging. 
•  35-hour work week and flex time
•  Genuinely flexible working arrangements
•  Excellent career development and learning development opportunities.  

 DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. 

 Apply now 

 You must include: 

•  A cover letter sharing why you are the best fit for the role, highlighting applicable skills (max 2 pages). 
•  Your resume with relevant experience and achievements (max 5 pages)

Salary Grade 07/08, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, August 18th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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