Participant & Community Engagement Manager
5 days ago
Key Responsibilities
- Manage the end-to-end participant journey: enquiry, intake, onboarding, and transitions.
- Maintain and update participant documentation (support plans, risk assessments, consents, training records).
- Liaise with families, support coordinators, schools, and allied health to support participant outcomes.
- Ensure compliance with NDIS Practice Standards and audit readiness.
- Design and deliver Buddies programs (e.g. Brew & Banter, Life Skills Lab), including scheduling, staffing, and resources.
- Build strong community connections by attending events and networking with referrers.
- Follow up referrals promptly and actively contribute to participant growth.
- Support the development of systems, processes, and reporting to strengthen service delivery.
About You
- Experience in participant management, compliance, or community engagement (NDIS/disability sector preferred).
- Confident in liaising with families, coordinators, and allied health.
- Strong organisational and time management skills.
- Excellent communication and relationship-building skills.
- Comfortable with program coordination and event delivery.
- Proactive, reliable, and able to take ownership.
Pay & Conditions
- Part-time position (16–20 hrs/week, 2–3 days).
- Pay in line with SCHADS Award Level 3–4 (pro rata), plus superannuation.
- Additional hours may be available during peak periods.
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