Performance Manager

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• A dynamic leadership role fostering high-performance culture and operational excellence
• Challenge yourself in this exciting opportunity at Melbourne Airport
• 12-month fixed-term position

Airports are the heart of our operation. It's here people connect with the spirit of Australia - from the confidence of seeing and interacting with our ground staff, pilots and crew, to the sheer awe that comes from watching our planes take off and land.

As the Performance Manager, you will play a key role in driving service and performance, while fostering a high-performance culture across a large, diverse, and industrialised workforce. This role will provide expert guidance on a wide range of people management matters and will look at continuous improvement on conduct, performance and people related matters. A core responsibility includes end-to-end case management, covering performance and misconduct issues, , and decision-making on outcomes. The role also oversees, safety-related matters such as fitness for work, workers' compensation, and return-to-work plans.

This role is responsible for prioritising focus areas aligned to business needs, and building capability uplift programs to support day-of-operations performance.

In addition, the role will ensure compliance and assurance standards are met, while supporting the upskilling frontline leaders. It will contribute to the governance of customer service, safety, performance, and training systems, and leads initiatives to maintain and improve operational standards. A strong focus on employee engagement and workplace culture is essential.

You'll have –

• Proven people leadership skills with ability to coach and develop leaders
• Strong ability to lead, motivate and drive positive outcomes with frontline teams and managers
• Proven capability to build effective teams and support skill development
• Strong relationship management skills, able to build rapport and explain the reasons
  
  and rationale behind specific actions
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels of the organisation
• Demonstrated knowledge of employment and workplace laws, and confidence managing complex cases consistently
• Highly developed project, people, and performance management experience with the ability to facilitate collaboration and drive change initiatives
• A strong commitment to continuous improvement, with a passion for safety and creating a safe workplace
• Demonstrated ability to facilitate, drive and influence outcomes of key people
  
  programs
• Previous experience within Human Resources, Industrial Relations or Case Management would be advantageous

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 14th October, 2025