Parts Coordinator

3 days ago

Melbourne, Victoria, Australia BYD Australia Full time $60,000 - $90,000 per year

About BYD 

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

Based in BYD's Melbourne office in Mulgrave, this role supports our Aftersales Operations team. We are offering a Parts Coordinator position, and your day-to-day duties will include (but are not limited to) the following:

  • Guide dealers in using the company's spare parts ordering and management system (DMS).
  • Provide effective support for system-related inquiries and escalate complex issues to the supervisor or IT team.
  • Monitor and follow up on daily spare parts orders to ensure accurate processing.
  • Coordinate with warehouse and logistics teams to track order status and secure on-time delivery.
  • Handle daily inquiries from dealers (stock availability, pricing, delivery lead time, etc.).
  • Collect dealer feedback, document issues, and support resolution follow-up.
  • Maintain accuracy of customer and order information in the system.
  • Assist in preparing monthly and weekly reports related to orders and customer support. Coordination & Communication
  • Work closely with Marketing, Sales, After-Sales, and Logistics teams to support daily operations.
  • Assist in new product launch activities and dealer communication

Key requirements:

  • Diploma or Bachelor's degree, preferably in Logistics, Supply Chain, or Automotive-related field.
  • 1-3 years of work experience in automotive accessories, spare parts, or related supply chain roles.
  • Strong communication and customer service skills with a proactive attitude.
  • Proficient in computer skills, specifically Excel (Pivot Tables, dashboards, etc.); ERP/CRM system experience is an advantage.
  • Detail-oriented, responsible, and able to work effectively in a team environment.
  • Possess excellent verbal and written communication skills in both English and Mandarin. 

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. 

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

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