Senior Systems Engineer

Infoxchange is a registered charity and social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We're proud to be Great Place to Work certified and recognised as one of the Best Workplaces for Women – and we're continuing to grow with purpose.

We are seeking a Senior Systems Engineer who will play a pivotal role in the technical delivery of infrastructure and systems projects, ensuring high-quality outcomes across a range of client environments.

This is a fixed term (12 months) full-time position (hybrid working model) with potential to be an ongoing role, based in Melbourne.

Key duties and responsibilities

This role combines hands-on engineering expertise with leadership in resolving complex support incidents and service requests, acting as a key escalation point within the team.

You will collaborate closely with project managers, consultants, and other engineers to implement robust, scalable solutions that align with client needs and industry best practices. In addition to project execution and support responsibilities, you will contribute to the consulting function by providing technical insights, assisting with solution design, and mentoring junior team members.

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

• 5+ years working within the domain specialisation
• Relevant Microsoft certification (Azure, M365, Fortinet etc.)
• Strong knowledge of ConnectWise
• Experience in building and deploying automations through RMM tools.
• Hands-on experience with on premise to cloud migrations (e.g. Servers, Exchange etc.) and troubleshooting migration issues.
• Post-migration validation, user acceptance testing, and documentation of migration processes.
• Project management skills for planning, coordinating, and executing project tasks and migrations.
• Hands-on experience with network infrastructure (Routers, switches, wireless access points), including configuring, installing, replacing and troubleshooting.
• Experience troubleshooting complex issues in Windows OS, Azure and M365 environments.
• Proficiency in PowerShell scripting for automating administration tasks and bulk operations.
• Commitment to continuous learning and keeping up with relevant updates and best practices.

Personal Attributes

• Passionate about the Not-for-Profit/Community sector
• Outstanding customer service ethic
• Analytical and problem-solving abilities 
• Strong communication and documentation skills for collaborating with stakeholders, training users, and producing clear technical documentation.
• Ability to work independently and in a collaborative team environment
• Self starter who demonstrates initiative

What do we offer?

As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, hybrid-working, a welcoming office and many more.

Excited by this opportunity and ready to make a difference? Apply today

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange, and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.   

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.