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Customer Service Consultant

2 weeks ago


Melbourne, Victoria, Australia Signature Floors Full time $60,000 - $80,000 per year

About Signature Floors

Signature Floors is an innovative and leading wholesaler in the residential and commercial flooring industry, competing in virtually every flooring segment. Our design studio keeps up with the latest interior trends creating innovative flooring products.

Signature Floors has been one of the fastest growing flooring companies in the industry, experiencing year on year growth. We are constantly adapting and reinvesting in our employees and infrastructure to deal with our growth and changing marketplace. We need motivated and talented people to grow with us.

About you

We are searching for an experienced enthusiastic, talented, hardworking and driven individual. Someone who has a strong desire to learn as much as possible.

At Signature Floors we strive to provide the absolute best customer service possible, customer service is built into our culture and procedures. We need someone who loves providing great service.

To be considered for this position;

  • Minimum of 2 years experience in a similar role

Ability to multitask, prioritizing important work

Comfortable working in a busy and fast paced environment

High attention to detail and accuracy of work

Strong ability to think logically and analytically to make decisions, often on the spot

Computer skills are essential

Exceptional communication skills and phone manner

Great customer service skills and friendly manner

A relatable business degree/diploma will be looked favourably upon

About the Role

The role will involve;

Customer Service, fielding a wide variety of questions from varying stakeholders including sales reps, our customers and end users

Entering and monitoring customer orders to ensure on time delivery

Learning about our extensive product mix

Taking part in work groups on how we can better our customer service

Interaction will other departments such as Purchasing, Logistics, Technical, Finance and Marketing

The job requires you to be able to think quickly on your feet, drawing on your broad knowledge of the business

General Administrative duties to support the team

The Offer

We are looking for a long term employee who wants to grow with the company and develop their career.

Learning of work flows between other departments such as Purchasing, Logistics, Technical, Finance and Marketing, which will develop your understanding of company operations.

Signature Floors has a culture of success, hard work, fun and continual improvement, providing a truly positive working environment.

Signature Floors extensive and interesting product mix, constant innovative product launches and rapid growth makes the company an exciting, dynamic and opportunistic place to work.

To Apply

If this sound like the opportunity you have been waiting for, then please click "Apply now" button below and include a cover letter with your resume.

Please understand that only short-listed candidates will be contacted

Thank you very much