Experience Centre Manager

2 weeks ago


Adelaide, South Australia Miele ANZ Full time $104,000 - $130,878 per year

Miele 

The ideology of "Immer Besser"(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.

The Position: 

This position is based at our Hilton SA Experience Centre. It is responsible for leading the team and the Miele experience, by welcoming people into our home and treating them as our guests as we help them find the best Miele solutions.

If you are passionate about leading a team, coaching and developing people to achieve their best, driving a culture of customer excellence along with managing operational excellence, then this may the next exciting opportunity for you

This will be a full-time position working on a 6-day rotational roster.

Centre opening hours: Monday-Thursday 9am-5:30pm, Friday 9am-9pm, Saturday 9am-5pm, Sunday by negotiation

Responsibilities:

  • Leading, engaging and motivating the sales consultant team and Assistant Experience Centre Manager to drive a customer centric culture within the team
  • Coaching and developing the team including having regular one on ones and providing feedback to drive a high performing culture
  • Leading by example. Setting the benchmark for excellence in consultative sales, exceptional product and systems knowledge and customer/retail relationship engagement
  • In collaboration with the Senior Culinary Expert, identify opportunities for cross functional sales and service improvements
  • Actively demonstrate company values and behaviours at all times
  • Ensure all customer complaints and concerns are resolved and/or escalated where appropriate, ensuring none are left unresolved.
  • In conjunction with the State Sales Manager set, drive and monitor daily/weekly team sales targets in line with business forecasts
  • Consistently motivate the team to achieve both financial and service targets as defined by budgets and KPI's
  • Proactively develop new business opportunities to increase traffic to the Experience Centre and Online Stores including building positive relationships with other local retailers for collaboration events
  • Develop sustainable relationships with local Miele partner retailers/MCAs, brand & industry associates and supporting all customer referrals received.
  • Ensuring the centre presentation is of the highest standard and maintained in accordance with all relevant policies, procedures and guidelines

About You:

  • Experience in managing a dynamic team, in a high-end retail, hospitality or sales role.
  • A people-centric mindset, when it comes to your team and our customers
  • A passionate and motivated people leader who thrives on coaching and developing their team members
  • Strong experience in managing retail operations of a centre or store including rostering, stock management, managing customer escalations and working with other internal and external stakeholders
  • Ability to manage performance to get the best out of their teams when required
  • Strong communication skills to ensure relevant and regular updates are communicated to the team
  • Ability to work under pressure and thrive in a fast-paced environment
  • Excellent communication skills.
  • Ability to use different systems including POS, MS Office, CRMs
  • Genuine passion for building and maintaining a positive team culture and work environment
  • Experience in events management

What we Offer:

  • Generous staff discounts on our beautiful & premium products
  • Access to Miele's free annual health checks
  • Training, coaching and development from an experienced State Manager
  • Career development opportunities from a company who supports growing from within
  • Access to our EAP health and wellbeing provider
  • Access to our fantastic Reward and Recognition Program - Miele Moments
  • Opportunity to join a fantastic workplace culture and team

The Values we Nurture at Miele:

  • We take it on and make it happen
  • We act as leaders
  • We help others to be successful

If you have a strong work ethic and enjoy leading teams, then apply now



  • Adelaide, South Australia Miele ANZ Full time

    OverviewMiele The ideology of Immer Better is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare. Our Miele Experience Centres (MECs) showcase our innovative products across...


  • Adelaide, South Australia Miele ANZ Full time

    OverviewMiele The ideology of Immer Better is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare. Our Miele Experience Centres (MECs) showcase our innovative products across...

  • Centre Manager

    1 week ago


    Adelaide, South Australia G8 Education Full time

    517867- MCLAREN VALE, SA, 5171- Centre Manager- Permanent Full timeAdd to favourites Favourite View favourites**Our Opportunity**Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Community Kids Blossomvale to join our team and...

  • Centre Manager

    1 week ago


    Adelaide, South Australia G8 Education Full time

    517594- SOUTH PLYMPTON, SA, 5038- Centre Manager- Permanent Full timeAdd to favourites Favourite View favourites**Our Opportunity**Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Casa Bambini to join our team and oversee the...

  • Centre Manager

    2 weeks ago


    Adelaide, South Australia The Sector - Early Education News Full time

    OverviewChildcare Jobs - Service/Centre manager, Full Time - Osborne SA, AustraliaResponsibilitiesAs part of the Centre Leadership team, support and develop the teachers and educators in your centre.Form strong relationships with children, families and the community, and understand the significance of your role in their lives.Deliver a bespoke learning...

  • Centre Manager

    2 weeks ago


    Adelaide, South Australia The Sector - Early Education News Full time

    Overview Childcare Jobs - Service/Centre manager, Full Time - Osborne SA, Australia ResponsibilitiesAs part of the Centre Leadership team, support and develop the teachers and educators in your centre. Form strong relationships with children, families and the community, and understand the significance of your role in their lives. Deliver a...

  • Centre Manager

    7 days ago


    Adelaide, South Australia The Sector - Early Education News Full time

    OverviewChildcare Jobs - Service/Centre manager, Full Time - Osborne SA, AustraliaResponsibilitiesAs part of the Centre Leadership team, support and develop the teachers and educators in your centre.Form strong relationships with children, families and the community, and understand the significance of your role in their lives.Deliver a bespoke learning...

  • Centre Manager

    1 week ago


    Adelaide, South Australia National Storage Full time

    Since 2000, National Storage has become one of Australasia's leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.It's an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all...

  • Centre Manager

    1 week ago


    Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000

    As a Centre Manager at one of Australasia's leading self-storage providers, you will drive centre performance and deliver exceptional customer service.About the RoleThis is a permanent full-time position with a great work-life balance. You will work collaboratively with your Operations Manager and team to drive sales, KPI targets, and operational...

  • Centre Manager

    2 weeks ago


    Adelaide, South Australia Private Advertiser Full time

    Add expected salary to your profile for insightsAt Guardian, we don't settle for ordinary. We're looking for a Centre Manager who's ready to break the mold, drive incredible results, and make a lasting impact. If you've got what it takes to lead a team, transform a Centre, and create an environment where everyone thrives, this is your chance to join one of...