Service Delivery Manager

3 days ago

Surfers Paradise, Queensland, Australia Value Residential Support Services Full time $80,000 - $120,000 per year

We are seeking an experienced and dedicated Service Delivery Manager to lead and manage the delivery of high-quality care for participants in our NDIS funded 24/7 care arrangements across the Gold Coast

This is a dynamic and highly operational role where you will be leading a team of House Coordinators and Support Workers to deliver high quality services, with plenty of challenges and opportunities to take a strategic approach to achieving organisational and participant goals.  You'll need to be a skilled and experienced community services leader with an ability to operate at a big picture level to deliver our Participant goals and objectives.

The role is undertaken from your home with travel to visit Participants in their home across the Gold Coast as and when required.

Responsibilities include:

  • Lead and manage House Coordinators to ensure the delivery of individualised, outcome-focused services.
  • Maintain quality service across a variety of Supported Independent Living (SIL) services.
  • Source, onboard, and expand our participant group.
  • Oversee resource management, including human, financial, and capital resources.
  • Develop and maintain strong stakeholder relationships internally and externally.
  • Participate in performance reviews (mid-probation, end of probation, and annual reviews).
  • Conduct internal investigations and manage performance issues.
  • Assist with NDIS reviews and quotes.
  • Negotiate and manage service agreements.
  • Participate in a rotational on-call roster to provide ongoing support.

Selection criteria includes:

  • Proven experience managing services for people with disabilities or similar community services.
  • Demonstrated professional leadership skills at both operational and strategic levels.
  • Strong business development skills and experience in a commercial or human services environment.
  • Strong ability to lead, coach, and mentor teams to achieve key outcomes.
  • Excellent change management skills to support staff development as the organisation evolves.
  • In-depth understanding of NDIS funding and SIL quoting processes.
  • NDIS Worker Screening Clearance prior to starting

Benefits include:

  • Full time, permanent role, ASAP Start
  • Competitive salary
  • Career opportunity with a high growth organisation
  • Forward thinking, values driven culture; be part of it and drive it
  • Challenging and ultimately rewarding leadership role

Applications to close by 21 October   filled prior, thanks

To apply, please submit your CV and a cover letter, outlining how you meet the selection criteria

For a confidential discussion, please contact [link removed]

  • Live in caretaker

    1 week ago

    Surfers Paradise, Queensland, Australia The Onsite Manager Full time $120,000 per year

    Live in caretaker - Surfers Paradise$ 120,000 AnnumFull Time Maintenance employment, Surfers Paradise QLDThe Body Corporate for Waterways Apartments CTS 12646 is seeking an individual, partnership or company to tender for the caretaker position at our complex in Surfers Paradise. Waterways apartments has 23 floors of residential units (69 units in total)...

  • Senior Project Manager

    2 weeks ago

    Surfers Paradise, Queensland, Australia Westpac Group Full time $120,000 - $180,000 per year

    Job DescriptionCreate your best future and join Consumer Technology as a Senior Project Manager / Agile Delivery Lead and be a part of a multi year multi billion dollar digital simplification program #UniteWhat's the role?As a Senior Project Manager/Agile Delivery Lead based in Gold Coast Engineering hub, you will have oversight of the delivery of multiple...

  • Area Manager

    1 week ago

    Surfers Paradise, Queensland, Australia East Coast Care Connect Full time $90,000 - $120,000 per year

    Area Manager – Northern Gold CoastEast Coast Care Connect (ECCC) is a dedicated NDIS provider committed to delivering person-centered support that empowers individuals to live fulfilling lives. As we expand, we are seeking a passionate and experienced Area Manager to lead our operations in the Northern Gold Coast region.As an Area Manager, you will be part...

  • Project Manager

    1 week ago

    Surfers Paradise, Queensland, Australia Westpac Group Full time $90,000 - $120,000 per year

    Job DescriptionCreate your best future and join Westpac as a Project Manager (Technology)What's the role?We're looking for a motivated and delivery-focused Tech Project Manager to join our Digital Banking team and support squads delivering features for our customers. This is apermanent rolebased inSurfers Paradise, Gold Coastwith flexible working — 3 days...

  • Guest Services Agent

    3 days ago

    Surfers Paradise, Queensland, Australia SeaLink K'gari Full time $45,000 - $60,000 per year

    Live and Work on World Heritage-Listed K'gari (Fraser Island)Benefits of Joining Our Team*Annual $1000 SeaLink Employee Travel AllowanceWorldwide All Heartists rewards & discounts program (Accor Group)25% off resort dining, retail and spaAccess to Employee Training ProgramsEmployee Award ProgramsFree island K'gari Explorer ToursFree passenger ferry...

  • Assistant Restaurant Manager

    1 week ago

    Surfers Paradise, Queensland, Australia Seascape Restaurant + Bar Full time $70,000 - $80,000 per year

    About us:Seascape Restaurant + Bar, is one of the Gold Coast's most celebrated dining destinations, renowned for exceptional service, premium ingredients, and timeless elegance. We are a multi-level iconic beachfront venue with a chic Bistro + Bar, a Fine Dining Restaurant and a Rooftop Bar, all with panoramic ocean views and exceptional contemporary seafood...

  • Development Manager

    5 days ago

    Surfers Paradise, Queensland, Australia Private Advertiser Full time $80,000 - $180,000 per year

    Development ManagerWe are a well-established and reputable business based on the Gold Coast with a strong focus on professionalism, accuracy, and customer satisfaction.We are seeking a highly experienced Development Manager with extensive knowledge in residential and land lease community property developments. The successful candidate will take a hands-on...

  • Client Manager

    5 days ago

    Surfers Paradise, Queensland, Australia Aon Corporation Full time $80,000 - $120,000 per year

    • Hybrid working arrangements • You will be joining a high performing team with excellent career opportunities • Global brokerage benefits with a local office culture, promoting work-life balance and fostering colleague and client connection   Client Manager | Gold Coast   We are seeking a Client Manager to join our National Team, which specialises...

  • Managing Director

    2 weeks ago

    Surfers Paradise, Queensland, Australia SNIIP (AUSTRALIA) PTY LTD Full time

    Position: Managing DirectorLocation: Surfers Paradise Queensland 4217Company: Fine Peace Investment (Australia) Pty LtdEmployment Type: Full-time PermanentSalary Range: $190,000-$210,000About Us:Fine Peace Investment (Australia) Pty Ltd is a newly founded company under the empire of Fine Peace Holdings Limited, which was founded in 2002. The business is a...

  • Sales Manager

    3 days ago

    Surfers Paradise, Queensland, Australia JW Marriott Resort & Spa Full time $60,000 - $120,000 per year

    About the CompanyMarriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.JW Marriottis part of Marriott International's luxury portfolio and consists of...