Club Lounge Attendant

ABOUT US

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life.

Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.

We are looking for a Club Lounge Attendant to join our charming, confident and internationally minded team who knows how to exceed guest expectations.

YOUR DAY TO DAY

Reporting directly to the Club Lounge Teamleader and the Rooms Division Manager, we are seeking a candidate to deliver exceptional guest service, ensuring every guest receives prompt attention and personal recognition throughout their stay.

As a Club Lounge Attendant, you will also be responsible for…

• Preparing and serving food and drinks to high standards, while highlighting promotions to guests and maximising up-selling opportunities.
• Ensuring the security and proper storage of food and beverage products & equipment, and replenishing supplies in a timely and efficient manner whilst minimising waste.
• Working with and supporting your colleagues to offer seamless service to our guests.
• Looking after your outlet – keeping it clean and tidy, clearing glasses, food and other items in a professional manner.

WHAT WE NEED FROM YOU

Are you refined, personable, knowledgeable, proactive and meticulous?

The successful candidate will need to demonstrate these behaviors every day, whilst having a working experience in an environment focused on guest service within a luxury brand. You'll also have excellent guest relations, beverage knowledge of wines, beers and spirits; and ideally have a basic working knowledge of hotel property management systems such as Opera.

Candidates must also have:

• Ongoing availability to work between 6am and 10pm, including weekdays, weekends and public holidays.
• Have the legal right to work in Australia in a permanent role without limitation or restrictions.
• Hold a current (1) Responsible Service of Alcohol (RSA) certification and (2) Food Handling Certificate.

WHAT WE OFFER

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free duty meal daily from staff canteen
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.