Claims Officer

About The Team
The Insurance Services Branch manages The City's Insurance portfolio consisting of General Insurance and Workers' Compensation. The General Insurance unit handles the City's Industrial Special Risks, Motor Vehicle, Public Liability, Professional Indemnity, Councillors' & Officers', Employment Practices Liability, and Contract Work's claims.

About Your New Role
As a Claims Officer, you will provide effective claims management in relation to litigated and claims in the classes of Professional & Public Liability, Councillors' & Officers', Motor Vehicle, Contract Works, and Industrial Specials Risks and to provide specialist support to the Coordinator General Insurance.

We're Looking For People Who Have
To be successful in this role, you will have significant experience in managing a variety of insurance claims. You are driven, confident and can provide expert advice to your team and stakeholders. You'll also need:

• Demonstrated customer service excellence, including the ability to contribute as an effective and proactive member team member.
• High level of integrity, and the careful management of confidential information.
• Highly developed interpersonal and communication skills with particular emphasis on consultation, negotiation, conflict resolution and assertiveness.
• Demonstrated experience in workload prioritisation and effective time management.
• Proven ability to exercise initiative and judgement when required.
• Ability to effectively engage with key stakeholders to support the claim determination & management process.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Deanne Buenano

Contact Email

Closing Date

Sunday, 14 September 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.