Receptionist

Receptionist

Location: Geraldton, WA | Permanent full time or part time

Regional Alliance West is a not-for-profit organisation dedicated to supporting individuals and families experiencing disadvantage across the Midwest, Murchison and Gascoyne regions of Western Australia. For over 40 years, we have delivered compassionate, community-driven services in some of the most remote and under-resourced parts of the state.

With a committed team of over 30 staff and volunteers, we operate 11 unique programs ranging from community legal outreach and counselling to advocacy and tailored support services. Our mission is simple: to provide accessible, practical support to empower individuals and strengthen communities.

About the Role

We are looking for a friendly, organised, and professional Receptionist to be first point of contact for our organisation. This is more than just a front desk role — you'll play a key part in creating a warm, welcoming environment for clients, staff, and visitors, many of whom may be accessing support services during challenging times.

As part of our dedicated team, you will provide high-quality administrative and reception support, helping to ensure our services run smoothly and efficiently.

Key Responsibilities

• Greet and welcome clients and visitors in a respectful manner.
• Answer and direct phone calls, take messages, and respond to general enquiries.
• Assist clients with appointments and service navigation, including providing information about available programs.
• Schedule appointments, manage room bookings, and update calendars.
• Support the team with general administrative tasks, including data entry, filing, scanning, and photocopying.
• Maintain confidentiality and handle sensitive information with care.

About You

A people-person who brings warmth, professionalism, and a calm presence to a busy working environment. You take pride in your ability to communicate clearly, stay organised, and support others. Whether you're helping a client feel comfortable or keeping the office running smoothly, you're always one step ahead and ready to assist.

You understand that in a community services setting, your role at the front desk is vital — you help create a safe, respectful, and welcoming space for everyone who walks through the door.

Qualifications and Requirements

• Previous experience in a reception, front desk, or administrative role (experience in a community or not-for-profit setting is highly regarded).
• Excellent interpersonal and communication skills, both in person and over the phone.
• Strong organisational skills with the ability to prioritise tasks and manage competing demands.
• High level of attention to detail and accuracy in administrative work.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and confidence learning new systems.
• Understanding the importance of confidentiality, privacy, and professionalism.
• A friendly, respectful, and non-judgemental approach to working with people from diverse backgrounds.

Why Join Us?

At our core, we are a values-driven organisation dedicated to creating inclusive, supportive, and empowered communities. As our receptionist, you'll be joining a team that is passionate about making a difference.

You will have the opportunity to work with a team dedicated to delivering vital support to some of Western Australia's most remote and disadvantaged communities.

What We Offer

• Salary: An attractive salary commensurate with skills and experience.
• Benefits: Access to not-for-profit salary sacrificing of up to $16,000.

Apply now by submitting your resume and a brief cover letter outlining your interest and experience.