Receptionist

BUNDIYARRA REGIONAL ABORIGINAL COMMUNITY KINSHIP STAY - RECEPTIONIST - (50d)

Aboriginality is an essential criterion and is provided for in accordance with section 50(d) of the Equal Opportunity Act 1984 (WA)

ABOUT THE POSITION

The role of the receptionist is to provide a high level of customer care to ensure a lasting and positive impression to service users of our new Geraldton Aboriginal Short Stay Accommodation Service, based in Geraldton.

ABOUT BUNDIYARRA ABORIGINAL COMMUNITY (ABORIGINAL CORPORATION)

Bundiyarra is committed to employing a caring, responsive and dedicated team of employees who provide services that enhance the quality of life in the community.  Staff are called to behave in such a way that upholds the Bundiyarra's mission and demonstrates the values to work co-operatively and collaboratively.

·       Mission:  Bundiyarra will: Foster strong & rewarding partnerships to enable a range of services and social enterprises which ensure the sustainability of the organisation and our community. As a culturally significant site we will enhance cultural connectedness through;

o   The passing on of knowledge and culture for future generations

o   Providing a range of learning programs

o   The evolution and development of various cultural expression

o   Be landscaped with traditional food and medicine plants

o   Working in partnership with our community, elders, and traditional owners to ensure all aspects of our business follow cultural protocols

·       Vision:  Bundiyarra envisages an empowered community where Yama(t)ji and Aboriginal cultures are recognised, respected, and have a valued place in this region.

·       Values:

o   Cultural strength, awareness, and respect

o   Mutual Community Trust

o   Transparency and Accountability

o   Supporting Social and Cultural wellbeing

o   Leading with strength and independence

ABOUT BUNDIYARRA REGIONAL ABORIGINAL COMMUNITY KINSHIP STAY - BRACKS

The Bundiyarra Kinship Stay will address the need for additional accommodation in Geraldton by providing pay-per-stay accommodation for Aboriginal people who visit Geraldton to access services, or participate in business, educational, cultural or family activities.

They are designed to be safe, culturally appropriate and affordable, and have the capability to connect guests to local services.  It will be a welcoming place that will be drug and alcohol free.

The Bundiyarra Regional Aboriginal Community Kinship Stay - BRACKS will:

·       Provide Aboriginal people and families with safe, culturally appropriate, and affordable short-term accommodation options

·       Help improve the wellbeing of Aboriginal people by enabling family groups to remain together while travelling; as well as facilitating access to essential services and supports, and training and education opportunities.

·       Help prevent potential rough sleeping and overcrowding

·       Boost job creation, Aboriginal employment opportunities and economic activity.

Bundiyarra has been awarded the BRACKS Management Tender for 4 years and have partnered with MercyCare who are currently managing the Broome, Derby and Kalgoorlie-Boulder Aboriginal Short Stays.  MercyCare will provide learnt experience, guidance, mentorship and capacity building to the GASSA team and Bundiyarra to ensure excellence in service delivery, contract management, capacity building of the Corporation and business mentorship to guide Bundiyarra on this journey of growth.

Bundiyarra will anchor the facility in local identity, governance, and cultural leadership.  We will ensure the service reflects availability to surrounding communities and language groups and acknowledge mobility across country for the need for culturally safe spaces beyond city services.

The service will embody collective care, kinship, and shared responsibility.  We will ensure visibility and prioritisation of cultural safety in service delivery.  Our vision for managing this service on behalf of the communities in our region is that the BRACKS will be a place that evokes healing, unity, and cultural belonging.

Bundiyarra will ensure that the BRACKS is a culturally safe, trauma-informed space where Aboriginal people and families can rest, reconnect, and restore wellbeing.  Grounded in kinship, Country, and community the facility supports short term transitions with dignity, respect, and cultural integrity.  It is a place of healing, belonging, and strength.

KEY RESPONSIBILITIES

·       Support the Business Support Officer in the administration tasks of the Service.

·       Assist the Business Support Officer to coordinate day to day operations of the BRACKS service.

·       Oversee all accounting functions, including, but not limited to, invoices, petty cash and purchase orders, receive invoices and check for accuracy for all front office receipting of payments.

·       Data entry into the Service's Financial Management System.

·       Ensure where appropriate, that the authorised person has signed for payment of invoice.

·       Manage and maintain the administration of all reservations, cancellations, and no shows in line with Service policy.

·       Report any faults or maintenance issues to the Accommodation Manager and Business Support Officer.

·       Report security issues to the Accommodation Manager and Business Support Officer

·       Undertake other general administration tasks as required.

·       Ensure a high level of customer service to the guests.

·       Take proactive approaches when dealing with guest concerns and complaints.

·       Extend professionalism and courtesy to guests at all times.

·       Ensure guests comfort and safety.

·       Adhere to policies and procedures

·       Promote the Service to all Stakeholders

·       Undertake other duties as assigned by the Accommodation Manager and Business Support Officer.

Effective Team Member

·       Participates as a positive and reliable team member promoting and contributing to a supporting team environment.

·       Participates in, contributes to, and implements quality improvement frameworks, goals and principles.

·       Proactively and positively participates in performance development and review activities.

·       Maintains confidentiality of all information in accordance with Bundiyarra's Confidentiality policy.

·       Understands and complies with all organisational policies, procedures and relevant legislation.

·       Undertakes additional business duties as requested by the Accommodation Manager.

Work Health and Safety

·       Models and complies with WHS responsibilities, including policies, operating procedures and instructions.

·       Reports all risks, hazards, incidents, near misses and accidents as per the correct procedure and acts to remove hazards where possible.

SELECTION CRITERIA

Qualifications, Knowledge and Experience

·       Demonstrated experience in Hostel/Hotel administration or similar

·       Demonstrated ability to work with and communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.

·       A commitment to excellence in customer service, to ensure consistent provision of service to internal and external stakeholders.

·       Good computer skills and proficient in Microsoft Office

Skills, Attributes and Competencies

·       A commitment to building the attitudes, knowledge and skills to work in cross-cultural situations competently.

·       A commitment to person centered practice in undertaking work and willingness to ongoing learning and development in adopting the approach.

·       Excellent communication and interpersonal skills to develop effective relationships, promote services and resolve clients/staff issues in an empathetic, sensitive and flexible manner.

·       Demonstrated high level time management and organisational skills.

·       Demonstrated negotiation and conflict resolution skills.

·       Demonstrated ability to work effectively as a team member.

·       Well-developed documentation and information management skills.

·       Willingness to participate in the development and implementation of innovative work practices to improve the quality of guest support.

REGISTRATIONS AND LICENCES

·       National Police Clearance

·       Working with Children Check

·       First Aid Certificate

·       C Class Drivers Licence

To apply for this position, select "Apply" with your current resume along with a cover letter outlining your suitability for the position based on the qualifications and experience shown above and addressing the selection criteria.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions or would like more information on the recruitment process, please contact our HR Officer on

Applications close 7th December 2025