Solutions Engineering Manager, ITSM/ESM

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time $150,000 - $200,000 per year

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a dynamic team member & leader who will both teach and learn from all of us on the Solutions Engineering team. In this role you will report to the Global Head of Solutions Engineering.

In this role, you will:

  • Lead a Solutions Engineering team
  • Motivate and coach your team
  • Prioritise and drive key results
  • Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
  • Partner with sales management to align the SE team to sales goals
  • Be a player/coach who works with your team on, and delivers deeply compelling presentations to customers and prospect
  • Work with product management to advance Atlassian's product line and provide customer feedback

More about you:

  • You have 5-7 years of experience interacting with enterprise customers in a pre-sales or consulting leadership capacity.
  • You also have knowledge of and experience within the ITSM/ESM domain for 3+ years.
  • You're a proven team leader and motivator who can interpret complex problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, the Atlassian sales team and the broader SE team to foster success of the team & the individuals in your charge.
  • You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
  • You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit

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